Admissions Coordinator - Mental Health Access (Hybrid)

Alter Management LLC; Dana Point (CA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) with employer match

PTO & CA Paid Sick Leave

Training & career development

Job summary

Alter Behavioral Health in Dana Point, CA is seeking an Admissions Coordinator to serve as the first point of contact for prospective clients and families, guiding them with empathy and professional communication.

This role blends relationship-driven outreach with operational accuracy, conducting initial screenings, processing admissions, and coordinating with clinical, utilization, billing, and operations teams to ensure a seamless path into care.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• 1+ year of experience in behavioral health admissions strongly preferred.
• Experience with insurance verification and admissions workflows.

Responsibilities

• Serve as the primary contact for prospective clients and families.
• Conduct initial screenings to assess clinical fit, eligibility, and payment options.
• Guide clients through the admissions process with empathy and ethical standards.
• Collaborate with clinical, utilization review, billing, and operations teams.
• Document all client interactions accurately and maintain HIPAA confidentiality.
• Meet or exceed monthly admissions and inquiry performance goals.

Skills

Compassionate communication

Goal oriented

Organizational skills

Discretion

Collaboration

Adaptability

Empathy

Education

High School Diploma

Bachelor’s degree preferred

Tools

EMR / CRM systems

Job description

Alter Behavioral Health in Dana Point, CA is seeking an Admissions Coordinator to serve as the first point of contact for prospective clients and families, guiding them with empathy and professional communication.

This role blends relationship-driven outreach with operational accuracy, conducting initial screenings, processing admissions, and coordinating with clinical, utilization, billing, and operations teams to ensure a seamless path into care.