Admissions Coordinator

Creekside Post Acute; San Jose (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Sick Leave

Paid Time Off (PTO)

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Job summary

Creekside Post-Acute is seeking an Admissions Coordinator to manage the admission process for new residents in skilled nursing and post-acute care. You will coordinate with hospitals, families, and referrals, verify demographics and insurance, and maintain complete records with confidentiality.

The ideal candidate will be highly organized, professional, and capable of handling sensitive information while delivering outstanding customer service in a fast-paced healthcare setting.

Qualifications

• Experience in Admissions, Intake, Patient Services, or related healthcare role preferred.
• Experience in Skilled Nursing or Post-Acute Care preferred.
• Strong communication and organizational skills with attention to detail.

Responsibilities

• Coordinate admission process from referral through admission.
• Verify patient demographics, medical, and insurance information.
• Verify insurance eligibility, benefits, and coverage requirements.
• Communicate with hospitals, physicians, referrals, residents, and families.
• Maintain accurate admission records and documentation.
• Ensure paperwork is obtained before and during admission.

Skills

Organizational skills

Verbal and written communication

Multitasking / prioritization

Customer service oriented

HIPAA compliance

Education

Healthcare Administration degree

Business Administration degree

Tools

EMR systems

Healthcare information systems

Insurance verification software

Job description

Creekside Post-Acute

Creekside Post-Acute is a leading provider of skilled nursing and post-acute care. We believe that every successful patient experience begins with a smooth, compassionate, and well-coordinated admission. Our team is dedicated to creating a welcoming environment where residents, families, and healthcare partners feel supported from the very beginning.

Job Description

Creekside Post-Acute Admissions Coordinator

We are currently seeking a detail-oriented and compassionate Admissions Coordinator to join our team. This is an excellent opportunity for a healthcare professional who enjoys working with people, coordinating multiple priorities, and being an important part of the patient transition process.

Why Join Creekside Post-Acute?

At Creekside Post-Acute, you will be part of a team that values compassion, teamwork, communication, and quality care. Our Admissions Coordinator plays an important role in helping residents and their families navigate the admission process while ensuring that our clinical and administrative teams have the information they need to provide excellent care.

Position Overview

The Admissions Coordinator is responsible for coordinating and overseeing the admission process for new residents entering our skilled nursing and post-acute care setting. This position serves as an important connection between prospective residents, families, referral sources, insurance providers, and our internal clinical and administrative teams. The ideal candidate is highly organized, professional, responsive, and comfortable managing sensitive patient information while maintaining a high level of customer service.

Key Responsibilities

• Coordinate and manage the admission process for new residents from referral through admission.
• Collect, review, and verify patient demographic, medical, and insurance information.
• Verify insurance eligibility, benefits, and coverage requirements.
• Communicate with hospitals, physicians, referral sources, residents, and family members regarding admissions.
• Coordinate with nursing and other departments to ensure appropriate preparation for each new admission.
• Maintain accurate and complete admission records and documentation.
• Ensure required paperwork and information are obtained prior to and during the admission process.
• Respond to questions and concerns from residents and families in a professional and compassionate manner.
• Maintain timely communication with referral sources regarding admission status and requirements.
• Work closely with the interdisciplinary team to support a smooth transition into the facility.
• Maintain confidentiality and comply with HIPAA and applicable healthcare regulations and facility policies.
• Assist with other admissions-related and administrative responsibilities as needed.

What We’re Looking For

• Previous experience in Admissions, Intake, Patient Services, or a similar healthcare role preferred.
• Experience in Skilled Nursing, Long-Term Care, Post-Acute Care, or a healthcare setting strongly preferred.
• Strong understanding of insurance verification and authorization processes.
• Familiarity with Electronic Medical Records (EMR) and healthcare information systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Professional, compassionate, and service-oriented approach when working with residents and families.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.
• Healthcare Administration, Business Administration, or a related degree is a plus.

What We Offer

We believe in supporting our team members both professionally and personally. Our benefits may include:

• Paid Sick Leave
• Paid Time Off (PTO)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Life Insurance

Join the Creekside Team

If you’re looking for an opportunity where your organization, communication skills, and compassion can make a meaningful difference, Creekside Post-Acute would love to hear from you. Join a team that works together to make every admission more welcoming, every transition smoother, and every resident feel cared for from day one.

Creekside Post-Acute is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to legally protected characteristics under applicable federal, state, or local law.