Admissions Coordinator

Drexel University; Philadelphia (Philadelphia County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

Drexel University seeks an Admissions Coordinator to enhance applicant support and customer service for prospective students. The role requires effective communication, a strong understanding of admissions processes, and the ability to evaluate transfer credits, while working in a hybrid environment. Ideal candidates will possess a Bachelor’s degree and demonstrate exceptional interpersonal skills alongside prior customer service experience.

Qualifications

• Minimum of Bachelor's Degree or equivalent experience.
• Minimum of 1 year in a customer-facing role.
• Outstanding interpersonal and communication skills.

Responsibilities

• Maintain understanding of admissions policies for non-traditional undergraduates.
• Provide timely and accurate information to prospective students.
• Evaluate previously earned credits for transferability.

Skills

Interpersonal skills

Communication skills

Organizational skills

Time management skills

Ability to prioritize tasks

Education

Bachelor's Degree

Tools

Slate CRM

Salesforce CRM

Job description

Job Summary

Drexel University is seeking an Admissions Coordinator to join an innovative team dedicated to providing outstanding customer service and applicant support to potential students interested in attending a comprehensive global research university ranked among the top in the nation. Admissions Coordinators provide personalized support and timely information to prospective students throughout the application and enrollment process. The ideal candidate will be able to communicate with a diverse population of prospective students regarding program requirements and provide rapid evaluation of previously earned credit for transferability into a large portfolio of undergraduate degree programs.

Essential Functions

• Maintain a deep understanding of admissions policies and procedures pertaining to non-traditional undergraduate populations.
• Communicate with prospective students by telephone, email, text, and chat to assist them in making informed decisions by providing timely and accurate information during the information-gathering and application process.
• Provide both accurate and efficient evaluation of previously earned credits to determine transferability into Drexel University programs.
• Collaborate effectively with team members, other stakeholder groups within enrollment management, and the university community.
• Utilize CRM to record and document products of work and interactions with prospective students.
• Perform other duties as assigned.

Required Qualifications

• Minimum of Bachelor's Degree orthe equivalent combination of education and work experience.
  • Please review the Equivalency Chart for additional information.
• Minimum of 1 year in a customer facing role.
• Outstanding interpersonal and communication skills.
• Excellent organizational and time management skills.
• Ability to to prioritize and manage multiple tasks in a fast paced environment.
• Ability to work evenings and weekends and possible holidays as needed.

Preferred Qualifications

• Ability to be self-motivated.
• Experience with Slate & Salesforce CRM.

Location

• Hybrid/Flexible Work Arrangement

Additional Information
This position is classified as Non-Exempt, grade H. Compensation for this grade ranges from17.14 - $25.71 per hour. Please note that the offered rate for thisposition typically aligns with the minimum to midrange of this grade, but it can vary based on thesuccessful candidate’s qualifications and experience, department budget, and an internal equity review.

Applicants are encouraged to explore the Professional Staff salary structure and Compensation Guidelines & Policies for more details on Drexel’s compensation framework.For information about benefits, please review Drexel’s Benefits Brochure .

Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.

A review of applicants will begin once a suitable candidate pool is identified.