Weekend Overnight Admissions Coordinator

Embark Behavioral Health; United States; Remote; Part time

Job summary

Embark Behavioral Health seeks a compassionate Overnight Admissions Coordinator to provide support to families during after-hours. With a focus on empathetic communication and initial assessments, you will play a vital role in helping families navigate mental health care options. Ideal candidates will have customer service experience, strong communication skills, and a caring presence, joining a team committed to making a meaningful impact.

Benefits

Opportunities for professional growth

Culture of inclusivity

Qualifications

• 2–5 years of experience in admissions, call center, customer service, or sales roles.
• Tech-savvy individual with experience in CRM platforms.
• Calm, caring, and professional presence needed.

Responsibilities

• Serve as the first point of contact for families seeking support.
• Conduct initial phone assessments to understand client needs.
• Document all interactions accurately in Salesforce CRM.

Skills

Crisis De-escalation

Communication

Active Listening

Education

High School Diploma

Associate's or Bachelor’s Degree

Tools

Salesforce CRM

Job description

Overview

Starting Hourly Pay: $24.00/hour

Employment Type:Part-Time, with Full-Time options available

Work Format:Remote and On-Site options available

Schedule Options (Arizona Time):

• Saturday - Sunday | 7:00 AM - 5:00 PM & on-call
• Friday – Sunday | 5:00 PM – 12:00 AM & on-call
• Friday – Sunday | 12:00 AM – 7:00 AM & on-call

Location Requirement:Applicants must reside in one of the following states: Arizona, Georgia, Maryland, Missouri, Montana, Oregon, Pennsylvania, Tennessee, Texas, Utah, or Virginia.At this time, we are unable to consider candidates based in California or Colorado due to state-specific employment regulations.

Are you a compassionate communicator with a background in call center support, customer service, or sales? Do you thrive in fast-paced environments and want to channel your skills into something truly meaningful? If so, Embark Behavioral Health invites you to join our team as an Overnight Admissions Coordinator and help families find hope and healing.

As a key member of our Admissions team, you'll serve as the first point of contact for families seeking behavioral health treatment during after-hours, providing empathetic support and guiding them through their first steps toward care.

Responsibilities

• Be available to take at least one on-call overnight shift per week within part-time hours (29 Hours).

• Serve as the initial point of contact for families calling after hours, offering compassionate, clear communication and guidance.

• Conduct initial phone assessments to understand the needs of potential clients and their families.

• Use active listening and empathy to build rapport and help families feel supported.

• Coordinate with internal teams to ensure seamless transitions and continuity of care.

• Accurately document all interactions in Salesforce CRM, maintaining compliance and detailed records.

• Proactively address questions, provide solutions, and support families in taking their first steps toward treatment with Embark.

Qualifications

• 2–5 years of experience in admissions, call center, customer service, or sales roles—healthcare or behavioral health experience is a strong plus!
• Excellent verbal communication and crisis de-escalation skills.
• A tech-savvy individual who can confidently navigate systems like Salesforce or similar CRM platforms.
• A calm, caring, and professional presence, especially when working with families in stressful or emotional situations.
• A high school diploma or equivalent is required; an associate’s or bachelor’s degree is preferred.

Benefits

• Opportunities for professional growth in a supportive environment.
• A culture of inclusivity – we welcome diverse backgrounds and perspectives.

This is more than just a job. It’s a chance to help families navigate one of the most important decisions of their lives—getting help for their child. If you're passionate about mental health, have experience in fast-paced customer-facing roles, and want to do work that truly matters, we want to hear from you.

Apply today to become an Overnight Admissions Coordinator at Embark Behavioral Health!

Embark is an Equal Employment Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.