Admissions Coordinator

Renaissance Recovery; Newport Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Renaissance Recovery in Newport Beach, CA, seeks an Admissions Coordinator to guide new clients and families through intake. You will screen, verify insurance, and handle documentation to ensure a smooth transition into care.

You’ll be the first contact, coordinating data entry into EMR and CRM, supporting the clinical team, and helping maintain client satisfaction during onboarding. The role requires strong communication and meticulous organization.

Qualifications

• High school diploma or GED.
• Minimum 1 year of experience in drug/alcohol or behavioral health admissions.
• Comfortable with EMR systems; Kipu experience a plus.
• Experience with Zoho CRM (preferred) or similar systems.
• Strong communication and organizational skills.
• Ability to work independently, prioritize tasks, and problem-solve.

Responsibilities

• Respond to intake and inquiry calls.
• Complete admission screenings and gather client information.
• Enter data accurately into EMR (Kipu) and Zoho CRM.
• Verify insurance benefits and coordinate pre-authorizations.
• Prepare and manage all admission-related documentation.
• Communicate client concerns to the clinical team.
• Support client retention and satisfaction during onboarding.

Skills

Communication

Organizational skills

Independent work

Problem-solving

Education

High School Diploma or GED

Tools

Zoho CRM

Kipu EMR

Job description

Now Hiring: Admissions Coordinator

Newport Beach, CA

• $70,000-$100,000/year (Based on Experience)
• Schedule: Tues-Sat, 2:00 PM - 10:00 PM
• Experience with Zoho CRM Preferred

Position Summary

Renaissance Recovery is hiring an Admissions Coordinator to support new clients and their families during the intake process. As the first point of contact, you'll assist with screenings, insurance verification, documentation, and ensure a smooth transition into care.

Key Responsibilities

• Respond to intake and inquiry calls
• Complete admission screenings and gather client information
• Enter data accurately into EMR (Kipu) and Zoho CRM
• Verify insurance benefits and coordinate pre-authorizations
• Prepare and manage all admission-related documentation
• Communicate any client concerns to the clinical team
• Support client retention and satisfaction during onboarding

Qualifications

• High school diploma or GED
• Minimum 1 years' experience in drug/alcohol or behavioral health admissions
• Comfortable with EMR systems; Kipu experience a plus
• Experience with Zoho CRM (preferred) or similar systems
• Strong communication and organizational skills
• Ability to work independently, prioritize tasks, and problem-solve

Core Competencies

• Responsiveness: Answers intake calls promptly and professionally
• Attention to Detail: Completes all documentation and data entry with accuracy
• Tech Proficiency: Efficient with EMR systems and CRM tools like Zoho
• Client Focused: Understands and supports client needs during a sensitive time
• Team Collaboration: Works well with clinical and administrative staff