Admissions Coordinator

Honeycomb Wellness Center; Novato (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Honeycomb Wellness Center in Novato, CA is seeking an Admissions Coordinator to screen applicants, coordinate admissions, and manage pre-admission activities for our healthcare program.

The role involves handling phone inquiries, verifying insurance, explaining financial obligations, and coordinating client intake with licensed clinicians. Weekend and holiday availability may be required to support patient access and program operations.

Qualifications

• Must be at least 18 years old.
• CPR & First Aid certification required.
• Valid California Driver's License.
• Must pass Background Check.
• Negative TB Test.
• Understanding of therapeutic processes and confidentiality laws.

Responsibilities

• Answer incoming phone calls and score each call.
• Obtain potential clients information via pre-screen assessments; verify and clarify information.
• Explain admission criteria and interview patients and families.
• Screen potential clients via pre-admission screening and communicate results to clinician.
• Verify insurance through the VOB process.
• Communicate financial obligations per insurance contract.
• Identify the financial responsible party for payments.
• Refer potential clients to other programs as needed.
• Admit clients and complete admission and financial responsibility forms.
• Update lead sheets daily and generate intake reports.
• Record admissions notes for team awareness.
• Maintain daily reporting across all admissions sheets and waitlists.
• Serve as the front-line messenger of policies and procedures.

Skills

Verbal communication

HIPAA knowledge

Confidentiality

Education

CPR and First Aid certification

Job description

We're interviewing now at our Novato, CA facility! Looking for a client-focused Admissions Coordinator who has knowledge of mental health and substance abuse clientele!

We are seeking to fill a Full Time Admissions Coordinator position.

General Summary:

The Admissions Coordinator position screens applicants for the healthcare program. They will work with all potential clients prior to admission into the facility, and once a potential client is determined to be appropriate for the facility, will coordinate their arrival to the facility.

Responsibilities:

• Answer all phone incoming phone calls and score each call immediately.
• Return missed calls immediately.
• Obtains potential clients information by requesting completed pre-screen assessments and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Screens potential clients by completing the pre-admission screening; will pass the pre-screening assessment onto the licensed clinician who will evaluate and approve or deny acceptance into the program.
• Verifies all insurance policies through the VOB process
• Clear and confident ability to communicate and relay client’s financial obligations as set forth in their insurance contract (deductible, max out of pocket, co-insurance, etc.)
• Responsible for identifying the financial responsible party who will make payments for deductible, out of pocket, or co-insurance, and relay that information to the onsite team.
• Refer potential clients and family to other programs and institutions as needed
• Admits clients by completing admission and financial responsibility forms; coordinating and arranging client’s safe intake and
• Update lead sheets daily, and intake reports
  
• Add admissions note to each call/contact so team members are aware of status communication.
• Maintain accurate daily reporting across all reporting sheets utilized by the admissions coordinator (lead tracking sheets, intake and admissions sheet, incoming waitlist on the bed board)
• Admissions Coordinator is the front-line messenger of policies, procedures, do’s and don’ts, electronics policies, etc.
• Keeps patients safe by following safety policies, procedures
• Protects organization reputation by keeping information confidential, following all HIPAA and Confidentiality rules and regulations.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements:

• Must be at least 18 years of age
• CPR & First Aid certification
• Valid California Driver's License
• Must be able to passBackground Check
• Negative TB Test
• Must understand therapeutic process, confidentiality laws, professional ethics, fundamentals of addiction, and mental health disabilities and treatment
• Must be willing to work weekends and holidays if needed

Equal Opportunity Employer