Admissions Coordinator

Crown Healthcare Group; Broadview Heights (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Professional development

Team environment

Job summary

The Heights Rehabilitation and Healthcare Center in Broadview Heights, OH is seeking an Admissions Coordinator to serve as the first point of contact for prospective residents, families, and referral partners. This role ensures a seamless admissions experience from inquiry to move-in, collaborating with clinical and administrative teams.

The ideal candidate is organized, detail-oriented, and proficient in navigating healthcare systems and insurance processes, with strong communication skills and

Qualifications

• High school diploma required; college degree preferred in Healthcare Admin, Business, Marketing, or related field.
• Experience in healthcare admissions or related roles is required.
• Knowledge of Medicare, Medicaid and insurance authorizations.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Customer-service oriented with a solutions mindset.
• Proficient with Microsoft Office and EMR/EHR systems.

Responsibilities

• Serve as the primary contact for all admission inquiries, providing clear, compassionate communication to residents, families, hospitals, and referral sources.
• Coordinate and manage the admissions process from referral to admission.
• Conduct facility tours and present services with professionalism and warmth.
• Verify insurance benefits, secure required authorizations, and review financial information.
• Collaborate with nursing, therapy, and administrative teams to evaluate and process admissions.
• Maintain accurate and compliant admissions documentation in accordance with state and federal regulations.
• Develop and maintain strong relationships with hospitals, case managers, discharge planners, and community partners.
• Track admissions activity and maintain reporting metrics.
• Participate in marketing initiatives and community outreach efforts as needed.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

Customer service

Education

Associate’s or Bachelor’s degree in Healthcare Administration or related

Tools

Microsoft Office

EMR/EHR systems

Job description

The Heights Rehabilitation and Healthcare Center

Location: Broadview Heights, Ohio

Employment Type: Full-Time

Join Our Team in lovely Broadview Heights, OH!

At The Heights Rehabilitation and Healthcare Center, we are dedicated to delivering exceptional rehabilitation services and compassionate long-term care in a welcoming, resident-centered environment. Nestled in the charming community of Broadview Heights, Ohio, our center is proud to serve residents and families with integrity, professionalism, and heart.

We believe that every team member plays a vital role in creating a positive experience for those we serve.

Position Overview

The Admissions Coordinator serves as the first point of contact for prospective residents, families, and referral partners. This highly visible role is essential in creating a seamless, supportive, and professional admissions experience from initial inquiry through move-in.

The ideal candidate is organized, detail-oriented, personable, and confident in navigating healthcare systems and insurance processes. This position requires collaboration with clinical and administrative teams to ensure appropriate and timely admissions.

Key Responsibilities

• Serve as the primary contact for all admission inquiries, providing clear, compassionate communication to residents, families, hospitals, and referral sources
• Coordinate and manage the admissions process from referral to admission
• Conduct facility tours and present services with professionalism and warmth
• Verify insurance benefits, secure required authorizations, and review financial information
• Collaborate with nursing, therapy, and administrative teams to evaluate and process admissions
• Maintain accurate and compliant admissions documentation in accordance with state and federal regulations
• Develop and maintain strong relationships with hospitals, case managers, discharge planners, and community partners
• Track admissions activity and maintain reporting metrics
• Participate in marketing initiatives and community outreach efforts as needed

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in Healthcare Administration, Business, Marketing, or related field preferred
• Previous experience in healthcare admissions, skilled nursing, social services, case management, or related healthcare role required
• Working knowledge of Medicare, Medicaid, managed care plans, and insurance authorization processes
• Strong communication and interpersonal skills
• Exceptional organizational and multitasking abilities
• Customer-service focused with a compassionate, solutions-oriented mindset
• Proficient in Microsoft Office and electronic medical record (EMR/EHR) systems

What We Offer

• Competitive compensation package
• Health, dental, and vision insurance
• Paid time off and holiday pay
• Retirement plan options
• Supportive team environment
• Opportunities for professional development and career advancement

At The Heights Rehabilitation and Healthcare Center, we are more than a workplace — we are a team dedicated to making a difference every day.