Admissions Coordinator

Pinnacle-Point-Wellness-; Riverside (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off (PTO)

Competitive Compensation

Job summary

Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role focuses on healthcare marketing, patient interaction, and guiding families through the admissions process with care and professionalism.

You will coordinate admissions, marketing efforts, tours, and census development while ensuring a smooth, welcoming experience for prospective residents and their families.

Qualifications

• Experience in healthcare services or long-term care.
• Excellent communication and customer service skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures.
• Serve as a primary point of contact for walk-in, phone, and electronic inquiries.
• Conduct facility tours for prospective residents, families, and referral sources.
• Promote programs and services through internal and external marketing efforts.
• Coordinate with hospitals, nursing staff, and e-discharge systems to gather clinical information.
• Verify financial and insurance eligibility prior to admission.

Skills

Communication

Customer service

Organization

Multitasking

Job description

Benefits

• Medical, Dental & Vision Insurance

• Paid Time Off (PTO)

• Competitive Compensation

Job Summary

Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role is ideal for a customer-focused professional who enjoys healthcare marketing, patient interaction, and helping families navigate the admissions process with care and professionalism.

You will play a key role in admissions coordination, internal marketing, tours, room preparation, and census development while ensuring a smooth and welcoming experience for prospective residents and their families.

Key Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures

• Serve as a primary point of contact for walk-in, phone, and electronic inquiries

• Conduct facility tours for prospective residents, families, and referral sources

• Promote programs and services through internal and external marketing efforts

• Manage electronic admissions inquiries, Medicare information, and room rates

• Coordinate with hospitals, nursing staff, and e-discharge systems to gather clinical information

• Verify financial and insurance eligibility prior to admission

• Screen prospective residents for admission appropriateness

• Communicate with Social Services, insurance providers, physicians, and referral partners

• Prepare resident rooms and ensure readiness prior to admission

• Meet with families to complete admissions paperwork accurately and timely

• Participate in morning meetings and census development initiatives

• Build and maintain relationships with referral sources through calls, emails, and visits

• Address resident and family concerns with professionalism and empathy

• Assist with transition day coordination and post-admission follow-ups

• Perform additional duties as assigned

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related field preferred

• Skilled nursing or long-term care admissions experience strongly preferred

• Excellent communication and customer service skills

• Professional appearance and demeanor

• Strong organizational skills and attention to detail

• Ability to manage multiple priorities in a fast-paced environment

Why Join Pinnacle Pointe?

At Pinnacle Pointe Wellness & Rehabilitation, we are committed to providing compassionate care and a supportive work environment. Our team values professionalism, collaboration, and service excellence—for both our residents and our employees.

Equal Opportunity Employer

Pinnacle Pointe Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind in accordance with applicable federal, state, and local laws.