Admissions Coordinator

Pinnacle Point Wellness & Rehabilitation; Riverside (MO); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

PTO (Paid Time Off)

Competitive Compensation

Job summary

Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support the Admissions Leader with daily operations. This role emphasizes customer-focused service in healthcare, guiding families through the admissions process with care and professionalism.

The position involves admissions coordination, internal marketing, tours, room preparation, and census development to ensure a welcoming experience for prospective residents and their families.

Qualifications

• Experience in healthcare services or long-term care preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Maintain admissions guidelines, criteria, policies, and procedures.
• Serve as primary contact for walk-in, phone, and electronic inquiries.
• Conduct facility tours for prospective residents and families.
• Promote programs and services through marketing efforts.
• Coordinate with hospitals and staff to gather clinical information.
• Verify financial and insurance eligibility prior to admission.
• Prepare resident rooms and ensure readiness prior to admission.
• Meet with families to complete admissions paperwork accurately.

Skills

Excellent communication

Customer service

Strong organizational skills

Job description

Job Summary

Pinnacle Pointe Wellness & Rehabilitation is seeking an Admissions Coordinator to support our Admissions Leader with daily operations. This role is ideal for a customer-focused professional who enjoys healthcare marketing, patient interaction, and helping families navigate the admissions process with care and professionalism.

You will play a key role in admissions coordination, internal marketing, tours, room preparation, and census development while ensuring a smooth and welcoming experience for prospective residents and their families.

Benefits

• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Competitive Compensation

Key Responsibilities

• Maintain and update admissions guidelines, criteria, policies, and procedures
• Serve as a primary point of contact for walk-in, phone, and electronic inquiries
• Conduct facility tours for prospective residents, families, and referral sources
• Promote programs and services through internal and external marketing efforts
• Manage electronic admissions inquiries, Medicare information, and room rates
• Coordinate with hospitals, nursing staff, and e-discharge systems to gather clinical information
• Verify financial and insurance eligibility prior to admission
• Screen prospective residents for admission appropriateness
• Communicate with Social Services, insurance providers, physicians, and referral partners
• Prepare resident rooms and ensure readiness prior to admission
• Meet with families to complete admissions paperwork accurately and timely
• Participate in morning meetings and census development initiatives
• Build and maintain relationships with referral sources through calls, emails, and visits
• Address resident and family concerns with professionalism and empathy
• Assist with transition day coordination and post-admission follow-ups
• Perform additional duties as assigned

Qualifications

• Experience in healthcare services, long-term care, pharmaceuticals, or related field preferred
• Skilled nursing or long-term care admissions experience strongly preferred
• Excellent communication and customer service skills
• Professional appearance and demeanor
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

Why Join Pinnacle Pointe?

At Pinnacle Pointe Wellness & Rehabilitation, we are committed to providing compassionate care and a supportive work environment. Our team values professionalism, collaboration, and service excellence- for both our residents and our employees.

Equal Opportunity Employer

Pinnacle Pointe Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any kind in accordance with applicable federal, state, and local laws.