Admissions Director

LionStone Care

MIDDLETOWN (OH)

On-site

USD 62,000 - 72,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health benefits

401k with company match

Early Pay via Tapcheck

Employee Perks & Discount program

PTO & holidays

Referral Bonus Program

Mentorship Programs

Upskilling opportunities

Education loan repayment

Job summary

LionStone Care is seeking an Admissions Director for Arlington Pointe Care Center in Middletown, OH. The role oversees the admissions process from inquiry to enrollment, coordinating with clinical, marketing, and finance teams to ensure seamless resident intake and occupancy goals.

You will lead tours, assess eligibility, manage documentation, and develop strategies to optimize occupancy while delivering exceptional customer service to residents and families.

Qualifications

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or related field preferred.
Minimum 3–5 years in admissions, marketing, or case management in healthcare or senior living.
Strong interpersonal, communication and relationship-building skills.

Responsibilities

Oversee admissions process from inquiry to enrollment to ensure a seamless experience for residents, patients and families.
Respond to inquiries with detailed information about services, care programs and amenities.
Schedule and conduct tours, explaining care plans, services and financial options.
Evaluate eligibility for admission and coordinate with clinical staff.
Serve as primary contact for new residents and families during admissions.
Collaborate with nursing, social work, and finance to complete required documentation (medical records, insurance verification, financial forms).
Develop strategies to maintain optimal occupancy and participate in community outreach/marketing.

Skills

Interpersonal communication

Healthcare regulations knowledge

Confidential information handling

Organizational & time management

CRM systems & Microsoft Office

Education

Bachelor’s degree in Healthcare Administration or related field

Tools

CRM systems

Microsoft Office

Job description

Job DetailsJob Location: Arlington Pointe Care Center - Middletown, OH 45044Position Type: Full-TimeEducation Level: High SchoolSalary Range: $62,000.00 - $72,000.00 SalaryTravel Percentage: NegligibleJob Shift: First ShiftJob Category: Business DevelopmentThe Admissions Director is responsible for overseeing the entire admissions process within a healthcare or long-term care facility. This role involves coordinating all aspects of resident or patient intake, from initial inquiries through the admissions process, ensuring a smooth transition for new residents and their families. The Admissions Director works closely with healthcare professionals, marketing teams, and external agencies to maintain occupancy levels, provide exceptional customer service, and manage the administrative tasks associated with admissions.

Key Responsibilities

Admissions Management

Oversee the admissions process, ensuring a seamless and positive experience for residents, patients, and families.
Respond to inquiries from prospective residents, families, and referral sources, providing detailed information about the facility’s services, care programs, and amenities.
Schedule and conduct tours of the facility, explaining care plans, services, and financial options to prospective residents and their families.
Evaluate potential residents' eligibility for admission, coordinating with clinical staff to assess their healthcare needs.

Coordination and Communication

Serve as the primary point of contact for new residents and their families during the admission process.
Collaborate with nursing staff, social workers, and financial departments to ensure that all required documentation is completed, including medical records, insurance verification, and financial forms.
Work closely with external referral sources such as hospitals, physicians, and social workers to maintain a steady flow of admissions.

Occupancy and Marketing

Develop and implement strategies to maintain optimal occupancy levels, focusing on resident satisfaction and retention.
Participate in community outreach, networking events, and marketing activities to promote the facility and attract potential residents.
Analyze admission trends, occupancy rates, and referral patterns to improve marketing efforts and identify opportunities for growth.
Ensure accurate and up-to-date records of all admissions and maintain a database of prospects and referral sources.

Compliance and Documentation

Ensure all admissions documentation complies with local, state, and federal regulations.
Maintain accurate records of residents’ admission statuses, discharge plans, and financial eligibility.
Prepare for regulatory inspections and audits by ensuring all admission processes meet the required standards.

Family Support and Counseling

Provide guidance to residents and families on financial and insurance matters, helping them navigate payment options such as Medicaid, Medicare, and private insurance.
Offer emotional support and reassurance to families during the often stressful admission process.
Address and resolve concerns or issues that arise during admission, ensuring a smooth transition into the facility.

Qualifications

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, or a related field is preferred.

Experience

Minimum of 3-5 years of experience in admissions, marketing, or case management within a healthcare, long-term care, or senior living setting.

Skills

Strong interpersonal and communication skills with the ability to build relationships with residents, families, and referral sources.
Knowledge of healthcare regulations, insurance options, and financial eligibility for admissions (Medicare, Medicaid, etc.).
Ability to handle sensitive and confidential information with professionalism.
Excellent organizational and time-management skills, with the ability to multitask in a fast-paced environment.
Proficiency in CRM systems, Microsoft Office, and other administrative tools.

#LIONSTONE123

People-Centered Rewards