Admissions Coordiantor

Diamond House Detox; Sacramento (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

Diamond House Detox seeks an Admissions Coordinator to support the intake process at our Sacramento facility. The role involves extensive client interaction, data entry, and coordination with clinical and administrative staff to ensure a welcoming intake experience.

Schedule: Tuesday through Saturday from 2:00 PM to 10:00 PM. You will handle inquiries, screenings, insurance verifications, deposits, and admissions scheduling while maintaining strict compliance and data integrity.

Qualifications

• Healthcare/admissions experience preferred.
• Flexible to evenings and weekends.
• Strong organizational skills and accuracy.
• Excellent client-facing communication.
• Knowledge of regulatory requirements.
• Background checks and TB screening required.
• Driver's license and active vehicle insurance.

Responsibilities

• Respond to inquiries via phone and email with accurate information about treatment options.
• Conduct initial client screenings and gather essential information.
• Coordinate intake and admission processes for smooth client transitions.
• Assist Admissions Manager with scheduling and confirming admissions.
• Track referrals and maintain accurate records for follow-up.
• Assist in collecting client deposits and payments as part of admission process.
• Verify insurance coverage and communicate with providers as needed.
• Work with billing to ensure timely submission of insurance claims.
• Enter and maintain client data in CMR/EMR databases.
• Perform scanning, filing, and other administrative tasks.
• Manage admissions-related calls and emails and redirect as needed.
• Ensure all admissions documentation is complete and compliant with policies/regulations.
• Assist with audits and reporting for internal/external purposes.
• Perform additional tasks to support facility operations.

Skills

Organizational skills

Interpersonal skills

Data entry

Math skills

Insurance verification

Regulatory/compliance knowledge

Tools

CMR/EMR databases

Job description

Job Details

Job Location: Sacramento, CA 95823, Position Type: Full-Time/Part-Time, Salary Range: $25.00 - $25.00 Hourly

SUMMARY OF POSITION

The Admissions Coordinator at Diamond House Detox plays a vital role in the intake process, providing administrative support to the Admissions team and ensuring a smooth and welcoming experience for clients entering our substance use treatment facility. This position involves a high level of client interaction, data entry, and coordination with clinical and administrative staff.

Schedule: Tuesday through Saturday from 2:00 PM to 10:00 PM

PRIMARY DUTIES AND RESPONSIBILITIES

• Respond promptly to inquiries via phone and email, providing accurate information about the treatment service options.
• Conduct initial client screenings, explaining program benefits and gathering essential information.
• Communicate any special needs or considerations to the appropriate staff before admission to ensure personalized care.
• Assist in facilitating and coordinating the intake and admission process, ensuring a smooth client transition.
• Support the Admissions Manager in scheduling and confirming client admissions.
• Track and report referrals, maintaining accurate records for follow-up.
• Assist with collecting client deposits and financial contributions as part of the admission process.
• Assist in verifying insurance coverage and communicating with insurance providers as needed.
• Work closely with the billing department to ensure accurate and timely submission of insurance claims.
• Enter and maintain accurate client data in CMR/EMR databases.
• Perform scanning, filing, and other administrative tasks to support the admissions process.
• Manage incoming calls and emails related to admissions inquiries, redirecting them as necessary.
• Ensure all admissions documentation, including treatment agreements and consent forms, is completed accurately and in compliance with facility policies and regulatory requirements.
• Assist with regular audits of client files as needed to maintain compliance with state and federal regulations.
• Assist with reporting and documentation required for internal and external audits.
• Perform additional tasks as required as needed to ensure the smooth operation of the facility.

Qualifications: POSITION REQUIREMENTS / QUALIFICATIONS

• Previous experience in healthcare, admissions, or related field preferred.
• Flexibility to work evenings, alternate shifts, weekends, holidays, and variable hours as needed.
• High level of organizational skills to manage multiple tasks and maintain accurate records.
• Strong interpersonal skills for building rapport with clients and collaborating with clinical staff.
• In-depth understanding of legal compliance, quality assurance, and effective time management.
• Proficiency in analyzing information and strong mathematical skills.
• Comprehensive knowledge of third-party payor reimbursement, eligibility verification processes, and compliance with government and payor rules.
• Successful completion of background check, drug test, physical, and TB screening.
• Valid driver's license and proof of active personal vehicle insurance.