Client Care Coordinator

Live Oaks Wellness; Novato (CA); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Live Oaks Wellness in Novato, CA is seeking a Client Care Coordinator to provide recovery-focused services and safely administer medications as prescribed by the physician. This in-person, overnight shift runs 7:00 pm–7:30 am within a detox/residential setting.

Responsibilities include confidential health status documentation, responding to emergencies, admissions and discharges, care plan development, and collaboration with the care team.

Qualifications

• Experience in medical or dental office settings is preferred.
• Ability to maintain confidentiality of patient information.
• Knowledge of HIPAA and confidentiality guidelines.
• Familiar with detox assessments CIWA and COWS.

Responsibilities

• Provide recovery-focused care and safely administer medications as prescribed.
• Document patient health status and maintain confidentiality of records.
• Observe, transcribe and follow physician orders accurately and timely.
• Assist with admissions, discharges, and development of nursing care plans.
• Coordinate with care team; respond to emergencies and crisis situations.
• Maintain facility cleanliness and assist with housekeeping tasks as needed.

Skills

Medical admin support

Medical terminology

Organizational skills

Communication skills

Team collaboration

EHR proficiency

Education

EMT/CMA/LVN Certification (Preferred)

Job description

Job Description

The Client Care Coordinator will provide recovery focused services related to the safe and appropriate administration of medical treatment (including medications) as prescribed by the physician. Client Care Coordinator will be responsible for providing safe, effective and efficient implementation of direct care in accordance with established policies, procedures and standards of care. Shifts available: 7:00 pm - 7:30 am

Job Duties

• Ability to maintain confidentiality of patients' medical and personal information
• Respond to emergencies and initiate action as required
• Observation, documentation, and record keeping of client's health status
• Be familiar with common detox assessments, CIWA and COWS
• Ensures client compliance with facility rules and guidelines
• Skilled in case management, time management and crisis intervention
• Follows HIPPA standards/laws in all aspects of their duties
• Provide care and assist in the welcoming, admission and discharge process for clients
• Collects data relevant to person served care
• Develops and implements nursing care plans
• Demonstrates knowledge of crisis management and intervention
• Transcribes physician orders accurately and in a timely manner
• Observes client self-administer medications as prescribed
• Receives and presents change of shift report as assigned
• Adheres to medication management policies and procedures
• Monitor and itemize OTC medications/supplies and notify management of all medications/supplies to be ordered
• During downtime will assist with household chores and help with the overall functioning of the facility (general cleanliness and safety of the house) which includes but is not limited to laundry (washing, folding, putting away), bathroom inventory (stocking toilet paper, paper towels, wiping down counters, empty trash, cleaning mirrors), food handling (daily check of any expired food items from the fridge & ensuring that all food items are labeled with date of expiration), and maintain cleanliness of rooms and common areas throughout the facility (sweeping and mopping).
• Assists with conducting TB, Pharmacy, and store runs
• Notifies the prescriber and Client Care Supervisor of any changes in behavior and/or condition
• Sanitizing all stations and areas of the facility

Skills

• Proficiency in medical administrative support with a solid understanding of medical terminology.
• Experience working in a dental office or medical office setting is highly desirable.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Excellent verbal and written communication skills to interact effectively with patients and team members.
• Ability to work independently as well as collaboratively within a team environment.
• Proficient in using office software applications and electronic health record (EHR) systems.

This role is essential for delivering high-quality customer service within our healthcare facility, ensuring that every patient feels valued and supported throughout their experience.

Job Type

Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule

• 3x12
• 4x10
• Every weekend

Experience

• Detox/Residential Treatment: 1 year (Preferred)

License/Certification

• EMT/CMA/LVN Certification (Preferred)

Ability to Commute

• Novato, CA 94947 (Preferred)

Work Location

In person