Admissions Concierge & Student Experience Lead

University Support Services, LLC; Great River (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

University Support Services, LLC in New York–area campuses seeks an Admissions Officer to guide prospective students through the admissions journey, offering concierge-style advisement and timely information on programs, requirements, and finances. You will engage applicants via Zoom or phone, build trust, and help them navigate options and next steps.

The role collaborates with Recruitment Managers and various departments to ensure a seamless applicant experience, reduce melt, and advance

Qualifications

• Bachelor’s degree required; Education, Human Services, Psychology related degree preferred.
• 3–5 years of experience in higher education admissions, recruitment, or sales strongly preferred.
• Background in student services or customer-facing roles with proven success in relationship management.

Responsibilities

• Serve as the primary point of contact for prospective and accepted students, delivering exceptional service throughout the admissions process.
• Provide clear, accurate, and timely information about SGU programs, admission requirements, curriculum, calendars, outcomes, and financial considerations.
• Build strong, trust-based relationships with applicants, offering personalized guidance and concierge-style support.
• Be available for Zoom meetings and phone calls with applicants and accepted students, ensuring high-quality engagement and relationship building.
• Counsel students on program options, admissions steps, and postgraduate opportunities, tailoring advice to each student’s aspirations.
• Guide applicants through the application and document submission process, ensuring accuracy and timeliness.
• Follow up on incomplete files, track missing items, and ensure readiness for decision-making.
• Monitor admitted students to reduce attrition (melt) and support smooth transitions to enrollment.
• Partner closely with Recruitment Managers, field representatives, and other colleagues to provide seamless applicant experiences.
• Collaborate with departments including Financial Aid, Registrar, Bursar, and Student Services to support student success.
• Directly responsible for achieving individual goals, while also contributing to overall team goals through timely and accurate communication with applicants.
• Own the conversion of assigned applicants monitoring progress closely and escalating any concerns or barriers to admissions leadership.
• Maintain accurate and up-to-date applicant records in BANNER and WebAdmit to track applicant progress, ensuring records are accurate, timely, and comprehensive.
• Respond to inquiries within 24–48 hours, escalating complex cases to senior management as needed.
• Open, review, and prioritize incoming inquiries (calls, mail, email, text, WhatsApp, etc.), ensuring prompt and appropriate follow-up.
• Support members of the team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientation.
• Offer applicants a range of resources (events, webinars, and orientations) to ensure they feel informed and supported at every stage of the admissions process.
• Maintain knowledge of admissions requirements (US or Canada) and ensure applicants are advised accurately.
• Keep current on entry qualifications and credential equivalencies.
• Perform additional duties or specialized responsibilities as assigned based on program needs.
• Provide coverage for admissions functions as needed to ensure uninterrupted service to applicants.
• Perform other duties and special projects assigned by leadership.

Skills

Customer service

Communication

Organizational skills

Relationship management

Time management

Education

Bachelor's degree

Tools

Zoom

Banner/WebAdmit

Job description

University Support Services, LLC in New York–area campuses seeks an Admissions Officer to guide prospective students through the admissions journey, offering concierge-style advisement and timely information on programs, requirements, and finances. You will engage applicants via Zoom or phone, build trust, and help them navigate options and next steps.

The role collaborates with Recruitment Managers and various departments to ensure a seamless applicant experience, reduce melt, and advance