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Infinity Healthcare Consulting is seeking an Admissions Concierge to oversee the admissions process from pre-admission to discharge across our health center network. You will manage admissions contracts, PASARRs and CHIRPs, and ensure a smooth patient intake experience.
In this role you will perform customer service rounds within the first 24 hours of a patient stay to maximize satisfaction and communicate patient needs and room readiness to the health center team.
Infinity values quality care as well as a productive, rewarding workplace culture.
The Admissions Concierge will be appointed to overseeing all admissions coming into the health center(s) from pre-admission to discharge, including admissions contracts, PASARR's and CHIRP's. As well, The Admissions Concierge will perform all customer service rounds within first 24 hours of patient stay ensuring patient satisfaction, reporting back to appropriate center leadership and ongoing throughout the duration of patient stay. Admissions Concierge will work closely with the Transition Advisor and health center team to create a seamless admissions experience including thoroughly communicating patient specific needs and room readiness. Must be able to mobilize from center to center within assigned coverage territory.