Admissions Concierge - Rehab & Long-Term Care

SanStone Health; Morganton, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

SanStone Health in Morganton, NC is seeking an Admissions Coordinator to manage the admissions process for prospective residents in transitional rehab or long-term care, ensuring the highest level of customer satisfaction.

The role requires coordinating inquiries, interviewing applicants, tours, and paperwork, while remaining compliant with Medicare/Medicaid rules and maintaining census data for occupancy planning.

Qualifications

• Associate's Degree preferred, but not required.
• 3-5 years of experience in a related Admissions position within or related healthcare setting preferred.
• Excellent customer service skills, personality and drive!

Responsibilities

• Proactively reach out to inquiries from hospital discharge planners, families and referrals.
• Serve as the initial liaison with residents and families on facility services.
• Interview residents or representatives to determine eligibility for admission.
• Conduct tours of the facility and maintain marketing materials.
• Assign accommodations based on nursing care needs, space availability, and family preferences.
• Ensure admissions paperwork is completed accurately and on time.
• Maintain admissions/discharges records and census data; inform staff of projected changes.
• Maintain knowledge of Medicare & Medicaid regulations to ensure compliance.

Skills

Customer service

Education

Associate's degree preferred

Job description

SanStone Health in Morganton, NC is seeking an Admissions Coordinator to manage the admissions process for prospective residents in transitional rehab or long-term care, ensuring the highest level of customer satisfaction.

The role requires coordinating inquiries, interviewing applicants, tours, and paperwork, while remaining compliant with Medicare/Medicaid rules and maintaining census data for occupancy planning.