Patient Access Representative I, Per Diem

massgeneralbrigham; Boston (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

The Brigham and Women's Hospital is seeking a Hospitality / Admitting Officer to greet patients and coordinate admissions on-site. The role involves assisting with pre-registration, family liaison services, patient navigation, and ensuring accurate data capture for admissions.

The position requires 3-6 months in healthcare or office settings, strong interpersonal skills, and proficiency with the Microsoft Office suite.

Qualifications

• Associate's degree preferred.
• 3-6 months experience in an office, community, or health care setting.
• Excellent interpersonal relationship skills to communicate with patients, families, physicians, and staff.
• Moderate typing skills and computer experience, Microsoft Office package.
• Good judgment, tact, sensitivity, and ability to work under pressure.

Responsibilities

• Facilitate the admission process with accurate data collection.
• Greet patients and families and navigate them through the access process.
• Enter/update admission data in EPIC and handle consents for admission.
• Maintain confidentiality and privacy per HIPAA requirements.
• Assist with patient valuables handling and direct to appropriate departments.

Skills

Interpersonal skills

Typing skills

Microsoft Office

Education

Associate's degree

Tools

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Hospitality / Admitting Officer is responsible for greeting and welcoming patients and their families at the time of admission and coordinating the efficient and timely flow of our guests throughout the access process, including the Shapiro Cardiovascular Center and Sharf Admitting Center. Cross-trained in access functions related to pre-registration, admitting, family liaison services, patient and family navigation, and patient belongings workflow.

This position is 100% onsite.

Responsibilities

• Facilitates and expedites the admission process while ensuring all data collected is accurate and complete.
• Demonstrates the ability to identify and assess challenging situations, make sound decisions, and utilize standard operating procedures.
• Interacts with patients, families, visitors, and all levels of staff professionally and diplomatically, facilitating exceptional patient experience at a critical touchpoint in the patient care journey.
• Conducts detailed admission process; greets and interviews patient/family in a timely, efficient, and courteous manner; determines whether admission is standard (scheduled, direct admit) or expedited/urgent; obtains, updates, and/or verifies all data, and acquires consents to complete required admission, including demographic and financial information, ensuring accurate billing and compliance obligations are met.
• Distributes and obtains all pertinent information regarding hospital policies, such as patient bill of rights and responsibilities, code of conduct, and advanced care directives.
• Creates scheduled current or future admission encounters in the medical record system (EPIC). Enters/scans data pertinent to patient admission, to ensure compliance with hospital policy.
• Collects and secures patient valuables in compliance with the Patient Valuables Policy. May serve as a central contact for public safety by facilitating the return of valuables after hours.
• Navigates patients to procedural areas, Labor & Delivery, or Inpatient Units (wheelchair and walking).
• Registers family members for Texting & Liaison Services, provides updates, and communicates with recovery areas as needed.
• Refers patients with unresolved financial issues to Inpatient Accounts, when appropriate.
• Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties. Executes departmental policy regarding HIPAA requirements.
• Ensures all patient information including documents, lists, reports, and files is always kept private, confidential, and secure. Interviews and patient discussions should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
• Performs other related duties and special projects, including covering other service areas, as assigned.
• Adheres to hospital policies and procedures, including but not limited to attendance and punctuality, including the use of time-keeping software before beginning work and at the end of shift.
• Uniform requirements.

Qualifications

• Associate's degree preferred.
• Minimum 3-6 months experience in an office, community, or health care setting.
• Requires excellent interpersonal relationship skills to effectively communicate with patients, their families, physicians, and other support personnel.
• Requires moderate typing skills and computer experience, Microsoft Office package.
• Requires good judgment, tact, sensitivity, and the ability to work professionally in a stressful environment.
• Requires the ability to maintain confidentiality regarding patients, their medical histories, demographic information, etc.

Additional Job Details (if applicable)

• Remote Type - Onsite
• Work Location - 75 Francis Street
• Scheduled Weekly Hours - 0
• Employee Type - Per Diem
• Work Shift - Rotating (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we