Admissions Concierge - Healthcare & Long-Term Care

Balboa Nursing & Rehabilitation Center; San Diego (CA); On-site; USD 28,000 - 48,000; Full time

Job summary

Balboa Nursing & Rehabilitation Center is seeking an Admissions Assistant to serve as the first contact for prospective residents and families. You will coordinate admissions, verify insurance, provide tours, and work with nursing, social services, and admin staff to ensure a smooth admission process.

This role requires strong communication, organization, and attention to detail, with experience in healthcare admissions and knowledge of Medicare/Medicaid and insurance processes.

Qualifications

• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

Experience in admissions/healthcare/long-term care

Medicare/Medicaid and insurance verification knowledge

Tools

Microsoft Office

EHR systems

Job description

Balboa Nursing & Rehabilitation Center is seeking an Admissions Assistant to serve as the first contact for prospective residents and families. You will coordinate admissions, verify insurance, provide tours, and work with nursing, social services, and admin staff to ensure a smooth admission process.

This role requires strong communication, organization, and attention to detail, with experience in healthcare admissions and knowledge of Medicare/Medicaid and insurance processes.