Admissions Concierge — Behavioral Health Intake

Banyan-Treatment-Centers-; Lisle (IL); On-site; USD 51,577,000 - 57,308,000; Full time

Job summary

Banyan Treatment Centers in Lisle, IL is seeking an organized Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite role coordinates intake workflows, manages documentation, and serves as a professional point of contact for clients, families, and referral partners.

Reporting to the Executive Director, the role focuses on creating accurate, compliant records, assisting with consents and verification of benefits, and maintaining a

Qualifications

• One to two years in behavioral health or healthcare coordination
• High-school diploma or equivalent; higher degree preferred
• Strong administrative, organizational, and time-management skills
• Experience with intake coordination or sales support
• Knowledge of confidentiality laws and Joint Commission standards

Responsibilities

• Intake Coordination & Admissions Support: Monitor Salesforce for new inquiries and pending admissions; assist in timely follow-up and documentation; convert leads to admissions with Admissions team; communicate with referral sources and case managers.
• Administrative & Systems Management: Create and maintain admission files in Kipu EMR; upload and track intake documentation; obtain consents and financial documentation; maintain compliant records.
• Customer Service & Client Experience: Serve as onsite contact for clients, families, and referral partners; communicate intake steps using trauma-informed communication; address questions with professionalism and empathy; maintain confidentiality and support intake calls and screenings; coordinate client travel with BHS supervisors.

Skills

Administrative skills

Communication skills

Time management

Confidentiality knowledge

Customer service

Healthcare coordination

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

Kipu EMR

Salesforce

Job description

Banyan Treatment Centers in Lisle, IL is seeking an organized Intake Coordinator to support admissions operations within our Behavioral Health Support (BHS) team. This onsite role coordinates intake workflows, manages documentation, and serves as a professional point of contact for clients, families, and referral partners.

Reporting to the Executive Director, the role focuses on creating accurate, compliant records, assisting with consents and verification of benefits, and maintaining a