Admissions & Community Relations Director

Courtyards

Fulton (MS)

On-site

USD 42,000 - 56,000

Full time

9 days ago

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Job summary

Courtyards Community Living Center is seeking an Admissions/Social Worker to enhance residents' quality of life by providing emotional support, connecting them with services, and advocating for well-being. You will develop and implement a comprehensive admissions plan, conduct tours, evaluate referrals, oversee the admissions process, and assist with new service development.

The role emphasizes relationship-building with referral sources, meeting census targets, and creating promotional

Qualifications

Bachelor’s degree in marketing, Social Work, Business or related field preferred; or combination of education and experience preferred.
5+ years’ experience in admissions or community relations required.
1-2 years’ experience in long term health care preferred.
Familiar with local medical community preferred.

Responsibilities

Develop relationships with and call upon referral sources.
Meet budgeted census quotas and bed mix projections.
Develop recommendations for new services in response to the needs of referral sources.
Conduct follow-up calls with referral sources.
Oversee the building of a positive image in the community.
Work in concert with the management company on news releases, direct mail, and other tactics.
Cultivate and engage in civic organizations and community events.
Develop effective promotional campaigns and materials.
Plan and host community events in the facility.
Provide training for new team members on working with referral sources and building census.
Manage and monitor the inquiry and admissions process.
Develop a benefit-oriented tour for inquiries and train management and leaders accordingly.
Seek ways to streamline the admissions process.
Coordinate the welcoming of new residents and family members.
Track satisfaction levels of all constituents and provide recommendations as necessary.
Complete regular competitive surveys.
Be aware of competitors’ promotional activities, offerings, activities, strengths, and weaknesses.
Administer satisfaction and/or follow-up surveys to all appropriate residents, facilities, referral sources, and public agencies.