Admissions Communications Coordinator

Northeast Ohio Medical University; Kentucky; Hybrid; USD 44,000 - 52,000; Full time

Benefits offered by this job

Healthcare Coverage

FSA/HSA

Disability & Life Insurance

Retirement Plan with 14% match

Generous PTO and holidays

Hybrid work environment

Job summary

Northeast Ohio Medical University (NEOMED) seeks an Admissions Communications Coordinator to craft and deliver admission content across email, SMS, calls, and print materials. You will manage the prospective student CRM, analyze campaign performance, and collaborate with campus partners to support outreach to applicants and families.

The role emphasizes strong project management, attention to detail, and a commitment to continuous improvement in communications.

Qualifications

• Minimum 2 years administrative experience in a student-facing college or university admission or academic office (may include time as a part-time employee and/or graduate assistant).
• Knowledge of email & SMS marketing best practices.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Manage prospective student CRM system and digital communications efforts, including email, SMS, and outbound calling campaigns.
• Develop outbound communication campaigns reflecting understanding of prospective student segments and higher education workflows.
• Coordinate content, timelines, stakeholder proofing, and analytics; support events and large admissions activities.

Skills

Administrative experience

Email & SMS marketing

MS Office

Job description

Please see Special Instructions for more details.

As part of your application, please submit a brief statement of values (less than 250 words) describing how your personal and professional values align with NEOMED’s core values of Integrity, Collaboration, and Excellence. We are seeking individuals who not only bring strong skills and experience, but also demonstrate a commitment to these values in their work performance.

Position Information

Position Title

Position Title Admissions Communications Coordinator

Position Type

Position Type Admin/Professional

Department

Department Admissions and Financial Aid

Full or Part Time

Full or Part Time Full Time

Pay Grade

Pay Grade MN7

Position Summary Information

Department Specific Information

Join Northeast Ohio Medical University’s ( NEOMED ) Office of Admissions and Financial Aid

NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking an Admissions Communications Coordinator who wants to contribute to meaningful work in a collaborative academic environment. At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $43,662 – $51,667, commensurate with experience

Benefits & Perks

• Healthcare Coverage: Competitive medical, dental, and vision insurance through Medical Mutual
• Flexible Spending Account (FSA) or Health Savings Account (HSA)
• Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement

• State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off

• Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits

• Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
• Educational benefits with our partner universities (Policy#3349-07-45)
• Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
• Employee wellness activities and initiatives that support a healthy work-life balance

Summary

The Admissions Communications Coordinator is responsible for creating, configuring, and delivering admission recruiting content, including emails, outbound texts ( SMS ), automated phone calls, and print materials, using a CRM system. The coordinator develops content for communication plans for outreach to prospective students, applicants, and campus partners, and maintains the applicant portal and lead generation forms. Key responsibilities include content creation and copywriting, project management and timeline coordination, consulting with campus partners to implement communication needs, monitoring and reporting on content performance, and researching and developing best practices for email and SMS communications. The coordinator also performs test deployments to ensure content accuracy, prepares list queries, coordinates stakeholder proofing, manages the email calendar, troubleshoots issues, generates metrics, and provides guidance on email functionality. This role requires strong project management skills, attention to detail, and a commitment to continuous improvement in communication efforts.

Principal Functional Responsibilities

Prospective Student CRM System Management:

Learn, configure, manage, and administer the prospective student CRM and related digital communications efforts, including email, SMS , and outbound calling campaigns to recruit prospective students. Procure, manage, and analyze prospective student databases and lists. Manage multiple, concurrent projects from a variety of stakeholders. Exhibit exceptional attention to detail and produce high-quality, effective communication campaigns in a deadline-driven environment.

Content Creation, Delivery, and Analysis:

Effectively communicate with internal and external stakeholders at various levels with a variety of backgrounds to develop and deliver relevant communication content to prospective students. Develop outbound communication campaigns reflecting an understanding of complex segments of prospective students for high-value research and health professions programs. Campaigns will reflect a knowledge of higher education workflow, knowledge and understanding of digital communications assets, and adherence to university style and communications standards. Perform ongoing list analysis and campaign outcomes for continuous improvement.

Other Duties:

Perform other admission services duties as assigned, such as communicating with stakeholders, answering emails, and inbound SMS messages, assisting with large on-campus events, etc.

Qualifications

• Minimum 2 years administrative experience in a student-facing college or university admission or academic office (may include time as a part-time employee and/or graduate assistant) to demonstrate an understanding of higher education new student enrollment workflow in an interview setting.
• Knowledge of email & SMS marketing best practices.
• Proficiency with Microsoft Office Suite.

Preferred Qualifications

• Prior experience working with communication systems and software.
• Knowledge and understanding of digital communication production.
• Sound knowledge of a CRM system from employment experience.
• Knowledge of university style and communications standards.
• Graphic design experience.

Physical Requirements

Must be able to utilize a phone, computer, and other office equipment. Ability to work evening and/or weekend hours on occasion, as needed.

NEOMED Campus Safety Guidelines

In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

Close Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a valid driver's license?
  • Yes
  • No
  • Other
• * Provide a brief overview as to how your prior experience qualifies you for this position?

  (Open Ended Question)

• * What is the highest level of education attained?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelors Degree
  • Masters Degree
  • PHD
• * What are your salary expectations for this position?

  (Open Ended Question)

Required Documents

• Resume
• Cover Letter/Letter of Application
• Statement of Values

Optional Documents

Northeast Ohio Medical University
4209 SR 44., PO Box 95, Rootstown, Ohio 44272