Admissions Communications Coordinator

Northeast Ohio Medical University (NEOMED)

Rootstown Township (OH)

Hybrid

USD 43,662 - 51,667

Full time

14 days+

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Benefits offered by this job

Healthcare coverage

FSA/HSA

Disability & life insurance

Retirement with 14% employer match

Paid time off

11 paid holidays

Hybrid work environment

Educational benefits

Lean Six Sigma training

Wellness programs

Job summary

Northeast Ohio Medical University (NEOMED) in Rootstown Township, OH, seeks an Admissions Communications Coordinator to craft and deploy admission communications via a CRM system and multi-channel campaigns. The role supports outreach to prospective students, applicants, and campus partners, while maintaining the applicant portal and lead forms.

Key duties include content creation, copywriting, project management, stakeholder coordination, performance analytics, and ensuring email/SMS accuracy

Qualifications

Bachelor's degree.
Minimum 2 years administrative experience in a student-facing college or university admission or academic office.
Knowledge of email & SMS marketing best practices.
Proficiency with Microsoft Office Suite.

Responsibilities

Create, configure, and deliver admission recruiting content, using a CRM system.
Develop content for outreach to prospective students, applicants, and campus partners; maintain the applicant portal and lead generation forms.
Manage the prospective student CRM and related digital communications (email, SMS, outbound calling).
Monitor and report on content performance and ensure accuracy of emails and SMS communications.

Skills

Email & SMS marketing best practices

MS Office proficiency

Project management

Attention to detail

Education

Bachelor's degree

Tools

CRM system

Microsoft Office Suite

Job description

Join Northeast Ohio Medical University's (NEOMED) Office of Admissions and Financial Aid

NEOMED is a mission-driven, community-based medical university committed to educating health professionals, advancing discovery, and improving the health of our region. We are seeking an Admissions Communications Coordinator who wants to contribute to meaningful work in a collaborative academic environment.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to apply.

Starting Salary Range: $43,662 – $51,667, commensurate with experience

Benefits & Perks

Healthcare Coverage: Competitive medical, dental, and vision insurance through Medical Mutual

Flexible Spending Account (FSA) or Health Savings Account (HSA)

Short-and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement: State retirement plan with 14% employer matching to help you plan for the future

Paid Time Off: Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits:
- Hybrid work environment (up to two remote days per week after six months) (Policy#3349-7-151)
- Educational benefits with our partner universities (Policy#3349-07-45)
- Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification
- Employee wellness activities and initiatives that support a healthy work-life balance

Summary

The Admissions Communications Coordinator is responsible for creating, configuring, and delivering admission recruiting content, including emails, outbound texts (SMS), automated phone calls, and print materials, using a CRM system. The coordinator develops content for communication plans for outreach to prospective students, applicants, and campus partners, and maintains the applicant portal and lead generation forms. Key responsibilities include content creation and copywriting, project management and timeline coordination, consulting with campus partners to implement communication needs, monitoring and reporting on content performance, and researching and developing best practices for email and SMS communications. The coordinator also performs test deployments to ensure content accuracy, prepares list queries, coordinates stakeholder proofing, manages the email calendar, troubleshoots issues, generates metrics, and provides guidance on email functionality. This role requires strong project management skills, attention to detail, and a commitment to continuous improvement in communication efforts.

Principal Functional Responsibilities

Prospective Student CRM System Management:

Learn, configure, manage, and administer the prospective student CRM and related digital communications efforts, including email, SMS, and outbound calling campaigns to recruit prospective students. Procure, manage, and analyze prospective student databases and lists. Manage multiple, concurrent projects from a variety of stakeholders. Exhibit exceptional attention to detail and produce high-quality, effective communication campaigns in a deadline-driven environment.

Content Creation, Delivery, and Analysis:

Effectively communicate with internal and external stakeholders at various levels with a variety of backgrounds to develop and deliver relevant communication content to prospective students. Develop outbound communication campaigns reflecting an understanding of complex segments of prospective students for high-value research and health professions programs. Campaigns will reflect a knowledge of higher education workflow, knowledge and understanding of digital communications assets, and adherence to university style and communications standards. Perform ongoing list analysis and campaign outcomes for continuous improvement.

Other Duties:

Perform other admission services duties as assigned, such as communicating with stakeholders, answering emails, and inbound SMS messages, assisting with large on-campus events, etc.

Qualifications

Bachelor's degree.

Minimum 2 years administrative experience in a student-facing college or university admission or academic office (may include time as a part-time employee and/or graduate assistant) to demonstrate an understanding of higher education new student enrollment workflow in an interview setting.