Admissions Care Partner - West Palm Beach

Empath Health; West Palm Beach (FL); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Trustbridge Hospice, a member of Empath Health, seeks an Admissions Care Partner in West Palm Beach to ensure smooth admissions onsite.

Join a compassionate team with a Tuesday–Saturday 8:30am–5:00pm schedule, competitive pay and comprehensive benefits. Onsite full-time role.

Qualifications

• Bachelor's degree in health-related or human services field.
• 3–5 years in customer service/referral roles in healthcare or community settings.
• Hospice experience highly desirable.
• Strong understanding of medical terminology.

Responsibilities

• Present the hospice program and continuum of care to families/patients.
• Process referrals, pending list calls, obtain consents, and complete non-nursing documentation.
• Assist admissions from Intake to the Field and respond to patient needs.
• Coordinate plan of care and communicate with the professional medical team.

Skills

Customer service

Referral coordination

Medical terminology

Education

Bachelor's degree

Job description

**Trustbridge Hospice,** a member of Empath Health, is seeking a compassionate **Admissions Care Partner** to join our team in **West Palm Beach**. This position is **onsite and full-time.**Working in our **affiliated hospitals** throughout **North Palm Beach County**, this role follows a **Tuesday through Saturday schedule, 8:30 a.m. - 5:00 p.m**., helping ensure patients and families receive a smooth, supportive experience during an important stage of care.Since 1978, **Trustbridge Hospice** has cared for more than 200,000 South Florida families. As a community-based nonprofit, we provide 24/7 hospice and palliative care, along with caregiver support and bereavement services for families facing serious illness. **What You’ll Do:** * Present our hospice program and continuum of care in a positive manner to the families/patients and facilitate timely admissions.* Process pending referrals, pending list phone calls, obtain signed consents, and complete non-nursing documentation in a healthcare setting.* Assisting with the admissions process from Intake to the Field and responding to patient needs by representing the Trustbridge values.* Functions as a problem solver and facilitator with the principle objective of providing continuity of care to meet the needs of patients and families.* Assists with coordinating the plan of care and treatment (in person or telephone) for hospice appropriate patients and their families.* Able to articulate all components of the organization's continuum of care, guiding patients and families to necessary services.**Why Join Empath Health?** * **Fair, Competitive Pay:** Your work has value, and we reward it.* **Comprehensive Benefits:** Medical, dental, vision, life, and retirement with company match.* **Industry-Leading PTO:** 5+ weeks to rest, recharge, and live your Full Life* **Growth That Lasts:** Advance through education, training, and tuition reimbursement.* **A Mission That Matters:** Join a team built on kindness, compassion, and Full Life Care for All.**What You’ll Need:** * Bachelor's Degree preferred (in health related or human services field).* 3 to 5 years of experience in customer service/referral representative in healthcare and/or community settings.* Strong understanding of medical terminology preferred. Hospice experience highly desirable.* Must possess ability to communicate physical and psychosocial needs of patients and families.* Organized, flexible, self-motivated with the ability to communicate to all levels of a professional medical team.* Able to work independently with minimum supervision. Works effectively under stress and under deadlines.