Admissions & Care Coordination Specialist

Ciena Healthcare; Michigan; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

401K with matching funds

Life Insurance

Employee discounts

Tuition Reimbursement

Student Loan Reimbursement

Job summary

Ely Manor is seeking an Admissions Coordinator to support the daily admissions office operations and assist patients transitioning from hospital or community settings. You will review records with department heads to ensure guest/resident suitability for Ely Manor and coordinate admissions with clinical staff.

Responsibilities include handling referrals, bedhold calls, Medicare postcards, tours, screenings, and documentation in the PCC CRM.

Qualifications

• High School Diploma required.
• 4-year degree preferred.
• At least 1 year experience in healthcare, sales/marketing/insurance preferred.
• Experience with managed care/insurance preferred.
• Familiar with medical terminology.
• Ability to use technology including AI driven software.

Responsibilities

• Receives resident referrals via fax, phone call, or internet and follows Ciena’s Admissions process.
• Completes bedhold calls on all hospitalized guests.
• Manage 30-day Medicare postcard mailings and maintain a database of appropriate recipients.
• Conducts facility tours for potential residents and families; ensures that information is available for others that conduct tours.
• Conducts admission screening of potential patients; determines level of care, services required, equipment needs and insurance coverage, as indicated.
• Authorizes acceptance of patients and coordinates admissions with appropriate staff.
• Ensures level of care approval obtained and/or OBRA screen (PASSAR, MI/MR) when indicated.
• Obtains prior approval authorization number from payer on a per case basis when applicable.
• Helps coordinate services needed for the resident with clinical staff prior to admission (i.e. respiratory equipment, specialized bed, etc.)
• Welcomes resident and family upon admission.
• Ensures receipt of all necessary documentation from the referring institution.
• Coordinates room assignment designation with Nursing Department
• Ensures timely delivery of daily census reports and monthly month-end reports to Administrator and corporate staff using SNF INFocus.
• Documents and tracks pre-admission referral activity on the PCC CRM

Skills

Healthcare experience

Sales/marketing/insurance experience

Medical terminology

Tech literacy / AI software

Education

4 year degree preferred

High School Diploma required

Tools

PCC CRM

SNF INFocus

Job description

Ely Manor is seeking an Admissions Coordinator to support the daily admissions office operations and assist patients transitioning from hospital or community settings. You will review records with department heads to ensure guest/resident suitability for Ely Manor and coordinate admissions with clinical staff.

Responsibilities include handling referrals, bedhold calls, Medicare postcards, tours, screenings, and documentation in the PCC CRM.