Admissions Navigator — Mental Health & Patient Access

View Behavioral Health LLC; Long Beach (CA); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) retirement savings plan

Opportunities for professional growth

Job summary

View Behavioral Health LLC in Long Beach, CA, seeks a Patient Service Representative to deliver a welcoming admissions experience. You will be the primary call center contact, verify patient information, handle referrals, and coordinate admissions with clinical teams.

The role requires handling inquiries, accurate documentation, and strong teamwork in a fast-paced setting. Evening/weekend coverage may be needed; 12-hour shifts apply.

Qualifications

• Two years of experience in behavioral health, healthcare, or hospital setting.
• Able to remain calm and effective in high-stress or crisis situations.
• Proficient with computers for data entry and electronic documentation.
• Fluent in reading, writing, and speaking English.
• Current CPR/BLS and First Aid certification or ability to obtain within 90 days.

Responsibilities

• Handle calls, route messages, and process provider correspondence.
• Conduct initial phone and pre-admission assessments.
• Collect health data and psychiatric records for review.
• Coordinate patient transportation and admissions/discharges.

Skills

Verbal and written communication

English fluency

Teamwork

Computer proficiency

Education

High school diploma or equivalent

Tools

CS-Link

EHR systems

Microsoft Office Suite

Job description

View Behavioral Health LLC in Long Beach, CA, seeks a Patient Service Representative to deliver a welcoming admissions experience. You will be the primary call center contact, verify patient information, handle referrals, and coordinate admissions with clinical teams.

The role requires handling inquiries, accurate documentation, and strong teamwork in a fast-paced setting. Evening/weekend coverage may be needed; 12-hour shifts apply.