Admissions Assistant

utaustin; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Complimentary museum admission

20% discount at Museum Store

Benefits-eligible staff

Job summary

Jack S Blanton Museum of Art at the University of Texas at Austin seeks an Admissions Assistant to support Visitor and Volunteer Services. You will check in visitors, process admissions, promote memberships, and handle deposits and reporting with accuracy.

You will work a 40-hour week on-site at UT Austin's main campus, providing friendly information, resolving inquiries, maintaining CRM records, and assisting with daily operations and cash handling to ensure a welcoming museum experience.

Qualifications

• 1 year demonstrated clerical experience incl. ticketing, CRM, cash handling.
• High accuracy and attention to detail in data entry and transactions.
• Strong customer service skills and ability to enforce policies courteously.
• Proficient with PC/Mac and MS Office; strong communication.
• Ability to multi-task and work with interruptions in a museum setting.

Responsibilities

• Deliver a welcoming visitor experience and support membership sales.
• Check in visitors, process admissions, and promote memberships.
• Handle point-of-sale transactions and deposits; guide visitors as needed.
• Maintain CRM records; generate attendance and admissions reports.
• Answer phones, respond to inquiries, and assist with daily operations.

Skills

Customer service

Attention to detail

Communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Bachelor's degree (preferred)

Tools

Ticketing systems

CRM

MS Word

MS Excel

Cash register / POS

Job description

Job Posting Title: Admissions Assistant

Hiring Department: Jack S Blanton Museum of Art

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Sep 01, 2026

Position Duration: Expected to Continue Until Aug 31, 2029

Location: UT MAIN CAMPUS

Job Details

General Notes

The Blanton Museum of Art at the University of Texas at Austin is known for its bold vision, from a dynamic reinstallation of the collection galleries in 2017, to the opening of Ellsworth Kelly's monumental work of art, Austin, in 2018, and redesign of its grounds by Snøhetta in 2023, and the exhibitions and educational programs that define the museum's role in the community.

There is even more to come for the Blanton and the thousands of school and university students and visitors we serve. With a proven track record as a museum that is deeply relevant, and where education is embedded into everything we do, we have put The University of Texas at Austin, and the city of Austin, on the forefront of the visual arts.

Benefits-eligible Blanton Museum of Art staff enjoy the same competitive benefits, programs and services available to University of Texas at Austin employees. Blanton staff has access to complimentary admission to the museum, selected museum events, and a 20% discount at the Museum Store.

The Blanton is home to a vast array of roles matching a wide range of interests and talents. No matter the staff position at the Blanton, all contribute to the preservation of culture and history for the entire community. We invite you to view and apply for this exciting opportunity.

Important to note : this is a three-year position subject to renewal based on funding and performance.

Purpose

The Admissions Assistant is a full-time position that is responsible for assisting in the successful operations of the Visitor and Volunteer Services Department while delivering exceptional customer service to all museum visitors. This role is a key team member tasked with checking in visitors, selling admission tickets and memberships onsite, and providing basic museum information to visitors. Additional duties include compiling deposits and reporting. This position reports to the Assistant Director of Visitor and Volunteer Services.

Responsibilities

• Deliver an exceptional, welcoming visitor experience that drives repeat visitation, membership conversion, and positive word-of-mouth.
• Check in visitors (individuals and groups), process admissions, and promote memberships and other revenue opportunities.
• Handle all point-of-sale transactions including credit cards, cash, and coupons.
• Actively support sales goals through outreach, upselling, and membership promotion.
• Process group sales and maintain CRM records, ensuring accurate data entry and related administrative support.
• Respond to visitor and member inquiries and resolve issues in person; monitor voicemails online or via email in a professional and timely manner.
• Stay informed on exhibitions, programs, and campaigns to provide accurate information and support promotion efforts.
• Collaborate across departments to encourage membership and enhance visitor engagement.
• Provide visitor service support at the Blanton Museum's Kelly Building (BMK) by standing to greet and direct guests, monitor attendance, and answer visitor questions.
• Assist with "Lost & Found" management, "Kid's box" restocking, and "MakeWild" duties.
• Prepare daily deposits and assist with basic accounting reconciliation.
• Generate and distribute admissions, attendance, and related reports.
• Answer phones and manage departmental messages.
• Support supervision of student workers and volunteers as needed.
• Maintain inventory of printed materials and ensure signage is current and properly displayed.
• Other related functions as assigned.

Required Qualifications

• High school diploma or GED.
• Must be able to work Wednesday through Sunday (non-standard work week). Holiday hours may be required. Additional hours may be required during peak periods and museum events.
• 1 year demonstrated experience with clerical functions to include: ticketing systems, constituent database, cash register, or point of sale equipment.
• Experience in a position that requires a high degree of accuracy; detail-oriented.
• Must enjoy working with public and display strong customer service skills. Ability to be courteous while confidently enforcing museum policies with all visitors.
• Skilled in the use of PC or Mac computers and basic office software (MS Word and Excel).
• Strong, pro-active communication and interpersonal skills (both verbal and written).
• Works well with interruptions and can multi-task.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree or higher in Art, Art History or Business.