Admissions Advisor

University of Derby; United States; Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

38 days annual leave (incl. bank hols)

Local Government Pension Scheme

Wellbeing benefits

Staff discounts

Discounted onsite gym

Cycle to Work scheme

Flexible working environment

Personal and professional development

Job summary

University of Derby invites applications for an Admissions role within the Registry. You will manage a portfolio of courses, ensuring accurate and timely processing of applications in line with admissions strategy and policies.

You will plan and prioritise tasks, work across digital systems, and engage with stakeholders to ensure fair, compliant admissions while supporting open days, enrolment and Clearing activities. Occasional evening/weekend work is expected during peak periods.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organisational abilities and attention to detail.
• Ability to use complex digital systems and explain information clearly.

Responsibilities

• Manage a portfolio of courses and ensure applications are processed accurately and expediently in line with admissions strategy.
• Plan and prioritise tasks, balance deadlines, and meet KPIs such as turnaround times.
• Work across multiple digital systems to process applications and enquiries.
• Collaborate with stakeholders to ensure fair and compliant admissions.
• Act as Data Steward for data within your portfolio and feed management reporting.
• Support wider Registry activities such as Clearing, open days, outreach events and enrolment.
• Occasionally undertake evening and weekend work during peak periods, especially August and September.

Job description

The Registry supports the whole student journey, from initial enquiry and admission through to final award and beyond. We work as an integrated, student-focused service, using our expertise, insight and technology to deliver excellent services and support student success. Our teams work collaboratively across the University, fostering an inclusive, high-performing culture that promotes wellbeing, development and opportunity for all.

About the Admissions Team

The Admissions team provides a vital service to enable the University to meet its student recruitment targets by delivering an excellent customer experience. The Admissions team remit covers UK and international students across the University's undergraduate and postgraduate programmes.

About the Role

An exciting opportunity has arisen for a motivated and dedicated individual to join a brilliant department that plays a pivotal role in the success of the University and applicant engagement.

This role manages a portfolio of courses, ensuring that applications are processed accurately and expediently in line with the University's admissions strategy and policies. You will need to plan and prioritise tasks, balance conflicting deadlines, manage high and unpredictable volumes during peak periods, to meet KPIs such as turnaround times, and ensure compliance requirements are met. You will need to be confident working across various digital systems/technologies to process applications and enquiries.

You will work as part of a team and work closely with key stakeholders to ensure a process of fair and compliant admissions to the University. You will be expected to work independently and take ownership of your portfolio of work. Whilst a defined set of courses will be allocated each year, usually on a rotational basis, you will be expected to work collaboratively across all portfolios as required.

You will be the Data Steward for all data within your portfolio of work, ensuring the processing and management of the data is in line with data security policies and established procedures. You will ensure that data is captured in a way it can be used to feed management reporting.

You will support the wider work of The Registry department, providing an excellent applicant experience. You will assist key University operational activities such as Clearing and confirmation, open days, outreach events, and enrolment.

You will be expected to undertake occasional evening and weekend work at specific times of the year, particularly in August and September.

We are looking for a customer-focused individual with excellent organisational and interpersonal skills who can use complex systems and has the ability to prioritise workloads. You will be working alongside a team of professional, proactive, and motivated people to ensure we deliver an excellent service to our applicants and stakeholders.

You will play a key role in supporting operational processes, managing workloads effectively through data, and delivering excellent customer service to both internal and external stakeholders.

This role requires someone who is detail-oriented, adaptable, and comfortable working in a fast-paced environment where priorities may change. You will collaborate across teams, contribute to problem-solving initiatives, and help ensure processes run efficiently while maintaining high standards of accuracy and professionalism.

To be successful in this role; you will have strong communication skills, excellent digital literacy, and the ability to explain complex information clearly and diplomatically. You will demonstrate good judgement, strong organisational abilities, and a commitment to building effective working relationships across the organisation.

Generous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)

Local Government Pension Scheme

Suite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance Programme

Access to a variety of staff discounts at high street retailers

Discounted onsite gym

Cycle to Work scheme

A flexible working environment

A commitment to personal and professional development