Course Administrator

University of Brighton; United States; Hybrid; USD 22,000 - 29,000; Part time

Job summary

University of Brighton is seeking a Course Administrator to support staff and students. You'll work with the Academic Administration Manager and Senior Course Administrators to plan, prioritise and manage a range of activities.

Based at Moulsecoomb Campus with opportunities for some remote working within the UK, the role emphasises customer service, information provision on services and policies, and high-quality administrative support for course teams.

Qualifications

• Experience delivering customer-focused enquiry and support services.
• Experience performing a range of administrative duties.
• Ability to produce written communications clearly and concisely.
• Ability to work proactively to ensure effective service delivery.

Responsibilities

• Handle enquiries from staff, students and external stakeholders.
• Provide information and guidance on university services, policies and procedures.
• Provide administrative support for course teams.
• Deliver friendly, efficient service within defined customer service levels.

Skills

Customer service

Administrative duties

Written communications

Proactive

Time management

Tools

Microsoft Office

Job description

Are you interested in working as a Course Administrator supporting our staff and students? If so, then we would love to hear from you Working with the Academic Administration Manager and Senior Course Administrators, you will utilise your strong administrative and organisational skills to plan, prioritise and manage a range of work activities. This includes handling enquiries received through different routes, providing information and advice on University-wide services, policies and procedures, and administrative support for course teams. We will also want you to provide a friendly and efficient service for students, staff, visitors, and other external stakeholders, within agreed customer service levels and standards.

• Experience of delivering a broad range customer-focussed enquiry and support services
• Experience of carrying out a range of organisational and administrative duties
• The ability to produce written communications clearly and concisely
• The ability to work proactively to ensure effective service delivery
• The ability to use Microsoft Office computer programs to a high standard
  This is a part-time (25 hours) fixed term contract that ends on 29 February 2028 and we welcome applications from candidates seeking to job share.

The role is based on our Moulsecoomb Campus but there are opportunities for some remote working too. Further details: The University is committed to an inclusive environment which embraces equality and diversity in our working, learning, research and teaching environment. We particularly encourage male applicants and all those from Minority Ethnic backgrounds. The university is underrepresented by these groups at this job grade. For the vast majority of our roles, we operate an agile working system with time split between working on campus and at the employee's home. It is the University's expectation that home working will take place within the UK.

Further information about working for us, as well as the wide range of benefits we offer, can be found in the