Admission Director

River View on the Appomattox; Hopewell (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Riverview on the Appomattox Health & Rehab seeks an Admissions Director to lead admissions and census development, connecting prospective residents and families with compassionate care while strengthening referral partnerships.

The role manages the admission process, coordinates with clinical and community teams, conducts tours for families, trains staff, and ensures a smooth, compliant, and welcoming admissions experience in a fast-paced environment.

Qualifications

• Strong interpersonal, communication, public-speaking, and organizational skills.
• Associate or bachelor’s degree preferred, or at least three years in sales, marketing, healthcare, or related field.
• Ability to coordinate multiple priorities in a fast-paced environment.

Responsibilities

• Develop admission management and census development strategies.
• Network with referral sources and community partners.
• Coordinate the admission process in alignment with standards and policies.
• Conduct tours for prospective residents and their families.
• Train staff to deliver exceptional admissions service and customer care.
• Manage department budget and ensure adequate equipment and supplies.
• Attend Department Head meetings and implement decisions.

Skills

Interpersonal skills

Communication

Public speaking

Organizational skills

Education

Associate or Bachelor's degree preferred

Job description

Admissions DirectorRiverview on the Appomattox Health & Rehab is seeking a confident, organized, and relationship-focused Admissions Director to lead our admissions and census-development efforts.Job Summary:The Admissions Director is responsible for the overall development, coordination and implementation of all admission management and census development. This is a highly visible role, where you will connect prospective residents and families with compassionate care, strengthening referral partnerships, and coordinate a smooth, welcoming admissions experience.Essential Functions:Networks, advertises, and develops targets for future referral sourcesUnderstands and implements standards, policies, and procedures for the admission processAdministers and processes all daily information for censusFacilitates pre-admission review processCollects information and funds to secure admissions and bed holdsDevelops meaningful relationships with referral sources and with the communityResponds to public and media inquiries in a professional manner according to company policyManages multiple assignments in highly pressured situations, meets tight deadlines and schedules.Coordinates education for community and referral sources regarding services offered by Riverview on the Appomattox Health & RehabTrains staff in developing plans to promote census and exhibit exceptional customer serviceConducts and develops Riverview on the Appomattox Health & Rehab staff to provide exceptional service including telephone etiquette, tours, and interviewsImplements customer satisfaction surveys with families and directs surveys to corporate officeMaintains census development by tracking status of occupancy and targeting census mixCoordinates admissions by researching inquiries and tours, and coordinates with disciplines at Riverview on the Appomattox Health & RehabCollects data to be processed and finalized during the admission processNotifies all staff of scheduled admissions, LOA, bed hold and dischargesConducts tours of Riverview on the Appomattox Health & Rehab for prospective residents and their families.Manages department budget, ensures adequate departmental equipment and suppliesAttends Department Head meetings and carries out all decisions and plans made.Attends all required in-services.Designs and implements an admission process which meets the federal, state and company guidelines, including completion of all required documentation, family and/or resident interviews, communication with referred agencies, Administrator, Director of Nursing and/or Assistant Director of Nursing regarding the feasibility of admissions and appropriate placement.Other duties, as assignedApply today and make a meaningful Impact at Riverview!What You'll Bring to the RoleA competitive, goal-oriented, and results-driven mindsetThe ability to coordinate multiple priorities in a fast-paced environmentA collaborative approach to working with residents, families, referral partners, and interdisciplinary teamsSound judgment, attention to detail, and a commitment to an excellent admissions experienceAn associate or bachelor’s degree is preferred, or at least three years of experience in sales, marketing, healthcare, or a related fieldStrong interpersonal, communication, public-speaking, and organizational skills; attention to detail; and a professional manner and appearanceFlexibility, detail orientation, the ability to multitask and meet deadlines, and the judgment to make effective decisions