Admissions Director

Ridge Valley Center for Nursing and Rehabilitation; Knollwood (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Ridge Valley Center for Nursing and Rehabilitation in Charlotte, NC is seeking an Admissions Director to lead the facility's admissions process from referral through admission and to support census growth. This role collaborates with hospital partners, the Administrator, DON, and other leaders to ensure a welcoming and well-coordinated transition for new residents.

You will manage referrals, coordinate room assignments, and ensure proper paperwork, while maintaining strong relationships with

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Experience in healthcare admissions, skilled nursing, sales, marketing, or business development preferred.
• Knowledge of skilled nursing or post-acute healthcare environment is a plus.
• Strong communication, organization, and interpersonal skills.
• Ability to build and maintain professional relationships with referral sources and community partners.
• Ability to effectively communicate with residents, families, healthcare professionals, and facility leadership.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Professional presentation and strong verbal and written communication skills.
• Ability to work independently while collaborating with a multidisciplinary team.

Responsibilities

• Lead and coordinate admissions process from referral through admission.
• Review and manage referrals and determine appropriate admissions.
• Maintain up-to-date referral and admissions information.
• Collaborate with Administrator, Director of Nursing, Business Office Manager, and other department leaders to review admissions.
• Coordinate communication regarding clinical, financial, and admission requirements.
• Make admissions recommendations to facility leadership.
• Ensure admission paperwork and signatures are obtained prior to admission.
• Communicate new admission information to nursing, housekeeping, dietary, and other departments.
• Coordinate room and bed assignments based on resident needs and facility availability.
• Help ensure new residents and families have a positive admissions experience.
• Maintain strong relationships with hospitals, physicians, discharge planners, case managers, social workers, and other referral partners.
• Follow up with referral sources and prospective residents in a timely and professional manner.
• Monitor admissions activity, referral trends, and census opportunities.
• Provide regular updates to facility leadership regarding referrals, pending admissions, and admissions activity.
• Participate in facility tours and serve as a welcoming point of contact for prospective residents and families.
• Support community outreach and relationship-building efforts that contribute to facility census growth.
• Maintain the highest level of professionalism and confidentiality when handling resident and referral information.

Skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Admissions Director

Ridge Valley Center for Nursing and Rehabilitation | Charlotte, NC

Join Our Team!

Ridge Valley Center for Nursing and Rehabilitation is part of the Alliance Health family of skilled nursing facilities and rehabilitation centers. We are resident-centered, quality-focused, and committed to creating a workplace where people feel valued, supported, and empowered to make a difference.

If you are an organized, compassionate, and motivated healthcare professional who enjoys working with residents, families, referral partners, and facility teams, we would love to have you join us!

Position Description

The Admissions Director is responsible for leading and coordinating the facility's admissions process while helping support census growth and ensuring a smooth transition for new residents. This position works closely with hospital and community referral sources, facility leadership, nursing, and other departments to ensure prospective admissions are reviewed efficiently and new residents receive a welcoming and well-coordinated transition into the facility.

What You Will Do

• Lead and coordinate the facility's admissions process from referral through admission

• Review and manage incoming referrals and assist with determining appropriate admissions

• Maintain accurate and up-to-date referral and admissions information

• Work closely with the Administrator, Director of Nursing, Business Office Manager, and other department leaders to review prospective admissions

• Coordinate communication regarding clinical, financial, and other admission requirements

• Make admissions recommendations to facility leadership based on available information

• Ensure required admission paperwork and signatures are obtained prior to admission

• Communicate new admission information to nursing, housekeeping, dietary, and other appropriate departments

• Coordinate room and bed assignments based on resident needs and facility availability

• Help ensure new residents and their families have a positive admissions experience

• Maintain strong relationships with hospitals, physicians, discharge planners, case managers, social workers, and other referral partners

• Follow up with referral sources and prospective residents in a timely and professional manner

• Monitor admissions activity, referral trends, and census opportunities

• Provide regular updates to facility leadership regarding referrals, pending admissions, and admissions activity

• Participate in facility tours and serve as a welcoming point of contact for prospective residents and families

• Support community outreach and relationship-building efforts that contribute to facility census growth

• Maintain the highest level of professionalism and confidentiality when handling resident and referral information

What You Need

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field preferred; equivalent experience may be considered

• Previous experience in healthcare admissions, skilled nursing, sales, marketing, or business development preferred

• Knowledge of the skilled nursing or post-acute healthcare environment is a plus

• Strong communication, organization, and interpersonal skills

• Ability to build and maintain professional relationships with referral sources and community partners

• Ability to effectively communicate with residents, families, healthcare professionals, and facility leadership

• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment

• Professional presentation and strong verbal and written communication skills

• Ability to work independently while collaborating effectively with a multidisciplinary team

• Proficiency with Microsoft Office and other computer-based systems

• Commitment to providing excellent customer service and supporting quality resident care

• Highest level of professionalism and ability to maintain confidentiality

Why Join Ridge Valley?

At Ridge Valley Center for Nursing and Rehabilitation, you will have the opportunity to play an important role in helping residents and families navigate the transition into our community. You will work alongside a supportive team while building relationships throughout the local healthcare community and helping connect residents with the care and services they need.