Admission Counsellor / Parent Success Executive (EdTech)

Kod2Kids; United States; À distance; USD 2 400 - 4 700; Plein temps

Résumé du poste

Kod2Kids is seeking an Admission Counsellor / Parent Success Executive to talk to parents, understand what their child needs, and guide them from a free demo class to the right Kod2Kids program.

The role involves handling new leads, scheduling demos, following up, explaining plans, completing enrolments, and staying in touch with enrolled families to support renewals and referrals. Remote, India-based with evening/weekend shifts on rotation.

Qualifications

• Bachelor’s degree in any discipline.
• 1+ year in admissions, inside sales, customer success or telephonic counselling.
• Excellent spoken English and Hindi; polite, patient and persuasive on calls and WhatsApp.
• Organised with follow-ups; comfortable with Google Sheets, WhatsApp Business and basic CRM tools.
• Laptop, smartphone and reliable internet; availability for evening/weekend shifts on rotation.

Responsabilités

• Handle every new lead: demo bookings from the website, WhatsApp and chatbot leads; schedule a demo with a trainer.
• Explain Kod2Kids programs, plans and kits; complete enrolment and payment.
• Stay in touch with enrolled families, resolve issues, collect feedback and support renewals and referrals.

Connaissances

Excellent spoken English and Hindi

Organised with follow-ups

Communication skills

Formation

Bachelor’s degree

Outils

Google Sheets

WhatsApp Business

CRM tools

Description du poste

We are looking for a warm, organised Admission Counsellor / Parent Success Executive who can talk to parents, understand what their child needs, and guide them from a free demo class to the right Kod2Kids program.

If you enjoy speaking with people, follow up without being pushy, and like seeing a family happy with their decision, this role is for you.

Job Details

• Company: Kod2Kids - an initiative of Aryavart Institute of Technology Pvt. Ltd.
• Location: Remote (work from home, India)
• Employment Type: Full-time
• Work Mode: Remote, phone/WhatsApp/video calls; Indian evening and weekend coverage on rotation
• Experience: 1-4 years in admissions, inside sales, customer success or counselling (EdTech preferred)
• Industry: Education / EdTech
• Department: Sales and Parent Support
• Compensation: ₹20,000 - ₹40,000 per month (₹2.4 - ₹4.8 LPA) + incentives, based on experience

About Kod2Kids

Kod2Kids teaches Robotics, Coding, Artificial Intelligence and STEAM to school students from Class 1 to 12. We run live online classes (1:1 and small batches), in‑school programs with partner schools, and we make our own hands‑on robotics kits and class‑wise activity books. Our learning is project‑based and aligned with NEP 2020: students build real projects such as smart street lights, line‑following robots, IoT devices and games, and showcase them on our Student Showcase.

We are a small, fast‑growing team. People who join us get real ownership, direct access to the founders, and the chance to shape how thousands of children experience technology for the first time.

Role Overview

As Admission Counsellor you will handle every new lead: demo bookings from the website, WhatsApp and chatbot leads, and school referrals. You will schedule demo classes, follow up, explain plans and complete enrolments.

As Parent Success Executive you will stay in touch with enrolled families, resolve issues quickly, collect feedback and support renewals and referrals.

Key Responsibilities

Lead Handling and Demo Scheduling

• Call/WhatsApp every new demo booking within the agreed time and fix a demo slot with a trainer.
• Qualify leads: child’s class, interests, device availability and preferred timings.
• Keep the CRM/sheet updated with status, notes and next follow‑up.

Counselling and Enrolment

• Explain Kod2Kids programs, plans and kits clearly; recommend the right track for the child.
• Follow up after the demo, answer questions, handle objections and complete the enrolment and payment.
• Coordinate kit/book delivery with the operations team.

Parent Success

• Share progress updates, class schedules and reminders with parents.
• Resolve scheduling or trainer issues with the academic team; log feedback.
• Drive renewals, referrals and Student Showcase participation.

Required Qualifications and Skills

• Bachelor’s degree in any discipline.
• 1+ year in admissions, inside sales, customer success or telephonic counselling.
• Excellent spoken English and Hindi; polite, patient and persuasive on calls and WhatsApp.
• Organised with follow‑ups; comfortable with Google Sheets, WhatsApp Business and basic CRM tools.
• Laptop, smartphone and reliable internet; availability for evening/weekend shifts on rotation.

Preferred Experience

Candidates with experience in any of the following areas are encouraged to apply:

• EdTech admissions or K-12 counselling (coding, robotics, tuition platforms).
• Customer success or support for subscription products.
• Telecalling with a strong conversion record.
• Regional language fluency (Bengali, Marathi, Tamil, Telugu, etc.).

How Success Will Be Measured

• Demo booking to demo attended rate.
• Demo to enrolment conversion.
• Response time to new leads and parent queries.
• Renewals, referrals and parent satisfaction scores.

Learn about Kod2Kids

kod2kids.com See student projects: Student Showcase