Administrator( Operations Manager)

Gaddiel Home Care Services, Inc.; Norcross (GA); On-site; USD 42,000 - 52,000; Full time

Job summary

Gaddiel Home Care Services is hiring an Administrator to run day-to-day operations for a non-medical home care agency in Peachtree Corners, GA. This manager-level role ensures compliance, staffing, billing accuracy, and calm operations with an admin assistant supporting daily tasks.

You will own six results, including pass state audits, fill client hours, control labor costs, maintain EVV accuracy, onboard new hires, and deliver weekly KPI reports to the owner.

Qualifications

• Strong administrative skills and attention to compliance.
• Ability to own a schedule under pressure.
• Familiarity with EVV, Medicaid/Medicare, and Georgia home care rules is a plus.
• Willingness to learn WellSky quickly and adapt to tech tools.
• Reliable transportation and punctuality are essential.

Responsibilities

• Own day-to-day operations to keep agency compliant, staffed, billable, and calm.
• Build and adjust the WellSky schedule; fill shifts; manage after-hours coverage.
• Track background checks, drug/TB tests, and certifications; keep charts audit-ready.
• Review EVV entries, fix missing data, and verify time against schedule.
• Oversee onboarding, training, and annual in-service; coach staff.
• Handle client intake calls warmly and guide start dates for new clients.
• Approve overtime, review insurance submissions, and handle incidents.
• Produce weekly KPI reports and flag potential problems.

Skills

Administrative skills

On-time mindset

Teachable/coachable

Empathy

Self-starter

Tools

WellSky

Job description

Quick facts

• Title: Administrator (Home Care Operations Manager)
• Company: Gaddiel Home Care Services (non-medical home care)
• Pay: $20-$25 per hour, based on experience
• Location: In-office, Peachtree Corners, Georgia
• Schedule: Full-time, Monday–Friday, plus shared after-hours on-call rotation
• Reports to: Owner
• Leads: Admin Assistant and Recruiting Coordinator; future Scheduling Coordinator

About us and the role

Gaddiel Home Care Services gives families timely, reliable home care, always with compassion and empathy during their most sensitive times. Our one rule: caregivers show up on time, ready to serve.

We are hiring an Administrator to run our day-to-day operations. You will own whether the agency stays compliant, staffed, billable, and calm. This is a manager-level seat. You will keep clients covered and caregivers supported, so every promise we make to a family is kept. You will have an Admin Assistant to help carry out the daily work, so you can focus on leading.

What you will own

You are measured on six results, not a task list:

• 1.Compliance — we pass every state audit; charts and credentials stay survey-ready.
• 2.Staffing coverage — every authorized client hour is filled.
• 3.Labor cost — overtime stays in budget; scheduled hours match authorized hours.
• 4.Billing accuracy — EVV and documentation are clean, so we get paid right and on time.
• 5.Team readiness — new hires are onboarded, trained, and cleared to work fast.
• 6.Visibility — the owner gets an accurate weekly KPI report and early warning on problems.

Your day-to-day (with your assistant's help):

• Build and adjust the WellSky schedule; fill open shifts; handle call-outs; own the after-hours coverage plan.
• Track background checks, drug/TB tests, and certifications; keep charts audit-ready.
• Review EVV punches, fix missing entries, and verify time against the schedule.
• Run onboarding through cleared-to-work; coordinate training and annual in-service; coach staff.
• Answer new-client calls with a warm, non-clinical intake and guide families to a start date.
• Approve overtime, review insurance submissions, and handle incidents.
• Send the weekly KPI report, and fix the system when something breaks twice.

Your first 90 days look like: zero missing documents at audit, 100% of client hours staffed, overtime in budget, billing with zero rework, and a KPI report on time every week.

Who you are

We hire for attitude first. Skills can be taught; heart cannot.

You are:

• Teachable and coachable
• Empathetic and kind, even with an upset caller
• On time, every time
• Pleasant, humble, and drama-free
• A self-starter who follows rules and procedures
• Comfortable with technology
• Someone with reliable transportation

Required:

• Home care or healthcare operations experience
• Strong administrative skills
• Able to own a schedule under pressure
• Knows WellSky, or can learn it quickly
• Strong in compliance and documentation

Nice to have:

• Experience managing a home care agency, or a prior Administrator, Office Manager, or Operations role in home care
• Experience with EVV, Medicaid/Medicare, and Georgia home care rules

Gaddiel Home Care Services is an equal opportunity employer.