Access Improvement Specialist- Patient Access Organization

UCLA Outpatient Clinics; Los Angeles (CA); On-site; USD 62,942 - 137,429; Full time

Job summary

UCLA Outpatient Clinics in Los Angeles seeks an Access Improvement Specialist to enhance scheduling workflows and improve operational efficiency. The role involves collaborating with the Patient Access Organization to analyze data, implement solutions, and guide optimization efforts.

Candidates should have a background in process improvement, data analysis, and project management. The position offers a competitive salary ranging from $45.69 to $99.76 per hour.

Qualifications

• Strong background in process improvement and data analysis.
• Experience in project management is required.
• Ability to collaborate with multiple departments effectively.

Responsibilities

• Identify and implement scheduling workflow enhancements.
• Analyze performance data for improvement opportunities.
• Guide a team of Scheduling Workflow Optimization Analysts.

Skills

Process improvement

Data analysis

Project management

Strategic thinking

Job description

Description

UCLA Health runs and operates over 270 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization’s Scheduling Pathways and Technology Director, the Access Improvement Specialist will play a crucial role in identifying, prioritizing, and implementing scheduling workflow enhancements within the PAO's Patient Communication Center (core call center functions) as well as supporting enterprise projects.

This role focuses on optimizing operational efficiency and patient access while ensuring high-quality service delivery. The individual will collaborate with various areas of the Patient Access Organization to analyze performance data, identify improvement opportunities, and implement effective solutions, and help guide the work and review of the Scheduling Workflow Optimization Analysts. Additionally, this individual will be responsible for spearheading department initiatives aimed at enhancing organizational efficiency, effectiveness, and overall performance. This role requires a strategic thinker with a strong background in process improvement, data analysis and project management. The Access Improvement Specialist will work closely with the Patient Access Organization leaders to lead process improvement efforts designed to enhance the overall system and functions of the Patient Access Organization to increase access for our patients.

$45.69- $99.76