Administrative Technician, PT UGA

Forsyth County, Georgia; Cumming (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Forsyth County Extension Service in Georgia is seeking a clerical support specialist to assist with documentation, reception, and customer service within the department.

The role involves answering calls, greeting visitors, routing inquiries, updating the website and WordPress blog, and performing basic bookkeeping and records tasks as needed.

Qualifications

• High school diploma or GED required with 1 year of clerical experience or training.
• Experience in customer service, cashiering, record/file maintenance, and basic bookkeeping.
• Ability to type at least 30 words per minute and operate a PC with basic software.

Responsibilities

• Perform reception duties, answer calls, greet visitors, and route inquiries to appropriate staff.
• Provide information on department services, processes, and documentation; resolve routine issues.
• Update the Forsyth County Extension Service website and WordPress blogsite; assist with forms and records.

Skills

Customer service

Reception

Basic bookkeeping

Notary Public

Education

High school diploma or GED

Tools

WordPress

Microsoft Word

Microsoft Excel

Job description

Position InformationThis position is with the Forsyth County Extension Service. The Forsyth County Extension Service is part of the University of Georgia College of Agricultural and Environmental Sciences and the College of Family and Consumer Sciences.The purpose of this classification is to perform specialized clerical work, provide customer service, and process information/documentation relating to an assigned department/divisionEssential FunctionsProcesses a variety of documentation associated with department operations, within designated timeframes and per established procedures.Performs reception functions; answers telephone calls and greets visitors; ascertains nature of business, directs callers/visitors to appropriate personnel, and records/relays messages. initiates and returns calls as necessary.Performs customer service functions; provides information/assistance regarding department services, activities, locations, procedures, documentation, fees, or other issues; distributes forms/documentation as requested; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.Manages and updates website and WordPress blogsite.Minimum QualificationsHigh school diploma or GED; supplemented by one (1) year previous experience and/or training involving general office work, customer service, cashiering, basic bookkeeping, record/file maintenance, personal computer operations, and experience in area of assignment; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. May require possession and maintenance of valid State of Georgia Notary Public certification. Duties involving handling of cash funds may require ability to be bonded. Typing speed of 30 words per minute required.