Administrative Technician

Hirebridge; Buffalo (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan with employer匹配

Life and disability insurance

Paid time off

Retirement plan

Job summary

UBMD Ophthalmology / Ross Eye Care Institute is seeking an Administrative Technician to support ophthalmology operations in person. The role emphasizes accurate processing of eRx refills, PA requests, and patient tasks, with collaboration across providers to ensure timely medication management.

Ideal candidates have at least one year in an ophthalmology office and strong organizational skills. This onsite position includes a comprehensive benefits package and a patient-centered approach in a

Qualifications

• One year of ophthalmology office experience preferred.
• Experience with medical terminology and ophthalmology terminology is an asset.
• Background in medical office or healthcare setting is preferred.

Responsibilities

• Process all electronic prescription (eRx) refill requests for providers.
• Handle paper fax medication refill requests.
• Process prior authorization (PA) requests via paper fax or CoverMyMeds.
• Update and complete PA requests in CoverMyMeds promptly.
• Manage medication appeals with insurers as needed.
• Address patient tasks from Call Center with follow-up.
• Assist with patient-related paperwork (FMLA, disability forms, DMV forms).
• Monitor notices beyond eRx and patient tasks; ensure timely follow-up.
• Collaborate with care team to support medication management and patient communication.
• Maintain accurate documentation of all medication-related requests and paperwork.

Skills

Communication skills

Interpersonal skills

Organization

Attention to detail

Multitasking

Patient-centric

Professionalism

Education

High school diploma

Tools

EMR/EHR systems

Insurance verification

Medical billing

Computer skills

Job description

Administrative Technician

Full-Time | Onsite

Practice: UBMD Ophthalmology / Ross Eye Care Institute
Pay Range:$21.00-$23.00
Work Location: In person

Position Summary

We are seeking a detail-oriented and patient-focused Administrative Technician to join our ophthalmology practice. The ideal candidate will have at least one year of experience in an ophthalmology office and will provide excellent support while ensuring a positive experience for patients.

Key Responsibilities

• Manage and process all electronic prescription (eRx) refill requests for all providers.

• Manage and process all medication refill requests received via paper fax.

• Manage and process all prior authorization (PA) requests, including paper fax requests and requests submitted through CoverMyMeds.

• Monitor, update, and complete prior authorization requests in CoverMyMeds, ensuring all required information is submitted, and requests are completed in a timely manner.

• Manage all medication appeals, including coordinating required documentation and communication with insurance companies as needed.

• Review, address, and complete all patient tasks received from the Call Center, ensuring appropriate follow-up and resolution.

• Coordinate with providers to complete patient-related paperwork, including FMLA, disability forms, DMV forms, and other required documentation.

• Monitor all notification items outside of eRx refill requests and patient tasks, including patient letters and secure messages, and ensure appropriate follow-up and completion.

• Collaborate with providers and other members of the care team to facilitate timely medication management, patient communication, and completion of administrative requests.

• Maintain accurate and timely documentation of all medication-related requests, prior authorizations, appeals, patient tasks, and paperwork.

Qualifications

• High school diploma or equivalent; medical office or healthcare training preferred.

• At least 1 year of administrative or medical office experience, in ophthalmology or optometry practice.

• Knowledge of medical terminology and basic ophthalmology terminology.

• Experience with electronic medical records (EMR/EHR) systems preferred.

• Familiarity with insurance verification and medical billing processes.

• Strong communication and interpersonal skills.

• Excellent organization and attention to detail.

• Ability to multitask and work effectively in a fast-paced clinical environment.

• Professional, dependable, and patient-centered approach.

Preferred Skills

• Patient scheduling

• EMR/EHR experience

• Medical terminology

• Prior authorization and referral coordination

• Strong computer and customer-service skills

Benefits

• Health, dental, and vision insurance

• 401(k) retirement plan with employer matching

• Life and disability insurance

• Paid time off

• Retirement plan

UBMD Ophthalmology / Ross Eye Care Institute is an Equal Employment Opportunity (EEO) employer.