Administrative Team Lead: Operations & Onboarding

Baystate Financial; Needham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Baystate Financial in Needham, MA is seeking a reliable, organized Administrative Assistant & Team Lead to support daily operations of the office and help create an efficient, welcoming, high‑performing workplace for employees, advisors, clients, and visitors.

You will partner with the Director of Operations to oversee administrative functions, coordinate workflows, assist with onboarding, and promote consistency, accountability, and service excellence across office operations while leading by

Qualifications

• Reliable, organized, and detail-oriented.

Responsibilities

• Assist the Director of Operations with oversight of day-to-day administrative and office operations.
• Serve as a resource and point of contact for administrative staff, helping to answer questions, provide guidance, and support team success.
• Help coordinate workflow and priorities to ensure operational needs are met efficiently and effectively.
• Support training and onboarding of new administrative team members and employees.
• Monitor office processes and recommend improvements to enhance efficiency, productivity, and service levels.
• Partner with leadership to implement office initiatives, policies, and operational best practices.
• Foster a collaborative, positive, and customer-focused office culture through effective communication and teamwork.
• Assist with special projects and operational initiatives as assigned by the Director of Operations.
• Help ensure administrative standards, compliance requirements, and office procedures are consistently followed.

Job description

Baystate Financial in Needham, MA is seeking a reliable, organized Administrative Assistant & Team Lead to support daily operations of the office and help create an efficient, welcoming, high‑performing workplace for employees, advisors, clients, and visitors.

You will partner with the Director of Operations to oversee administrative functions, coordinate workflows, assist with onboarding, and promote consistency, accountability, and service excellence across office operations while leading by