Advisor-Focused Investment & Insurance Operations

Baystate Financial

Needham (MA)

On-site

USD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Life Insurance

Paid Time Off

Professional Development and Licensing

Job summary

Baystate Financial is seeking an Investment & Insurance Operations Specialist to support advisors and clients throughout the lifecycle of investment and insurance accounts. This role blends investment operations, insurance support, client service, and advisor support to help grow practices and deliver a seamless client experience.

You'll coordinate onboarding, maintenance, and servicing while ensuring regulatory compliance, accuracy, and timely processing.

Qualifications

Bachelor's degree or equivalent professional experience.
2+ years in financial services, insurance operations, investment operations, account administration, or client service.
Working knowledge of investment and insurance products including mutual funds, ETFs, annuities, advisory and brokerage accounts.
Familiarity with custodial platforms such as Schwab, Fidelity, Pershing, or similar providers.
Strong attention to detail and organizational skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

Coordinate onboarding, account maintenance, asset movement requests, rollovers, and other investment account service activities.
Support advisors with new business processing for investment and insurance products.
Review and validate account documentation for accuracy, completeness, and regulatory compliance.
Track and manage service requests, proactively communicating status updates and resolving issues.
Partner with custodians, broker-dealers, insurance carriers, and third-party providers to facilitate account servicing and processing.
Research and resolve discrepancies, missing requirements, and operational issues.
Coordinate requirements for insurance applications, policy delivery, in-force policy servicing, and related transactions.
Monitor pending business and follow up on outstanding requirements to ensure timely completion.
Serve as a key point of contact for advisors and clients regarding operational and service-related needs.
Deliver a high-touch service experience focused on responsiveness, accuracy, and problem resolution.
Assist with account maintenance requests, beneficiary updates, address changes, and client account administration.
Maintain accurate records within CRM, custodial, and portfolio management systems.