Administrative Assistant & Team Lead

Baystate Financial; Needham (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Baystate Financial in Needham, MA is seeking a reliable, organized Administrative Assistant & Team Lead to support daily operations of the office and help create an efficient, welcoming, high‑performing workplace for employees, advisors, clients, and visitors.

You will partner with the Director of Operations to oversee administrative functions, coordinate workflows, assist with onboarding, and promote consistency, accountability, and service excellence across office operations while leading by

Qualifications

• Reliable, organized, and detail-oriented.

Responsibilities

• Assist the Director of Operations with oversight of day-to-day administrative and office operations.
• Serve as a resource and point of contact for administrative staff, helping to answer questions, provide guidance, and support team success.
• Help coordinate workflow and priorities to ensure operational needs are met efficiently and effectively.
• Support training and onboarding of new administrative team members and employees.
• Monitor office processes and recommend improvements to enhance efficiency, productivity, and service levels.
• Partner with leadership to implement office initiatives, policies, and operational best practices.
• Foster a collaborative, positive, and customer-focused office culture through effective communication and teamwork.
• Assist with special projects and operational initiatives as assigned by the Director of Operations.
• Help ensure administrative standards, compliance requirements, and office procedures are consistently followed.

Job description

We are seeking a reliable, organized, and detail-oriented Full-Time Administrative Assistant & Team Lead to support the daily operations of our Needham office. This role plays a vital part in creating an efficient, welcoming, and high-performing workplace for employees, advisors, clients, and visitors.

As a Team Lead, this individual will partner closely with the Director of Operations to provide oversight of administrative functions, support operational initiatives, and help ensure consistency, accountability, and excellence across office operations. This is an exciting opportunity for someone who enjoys leading by example, collaborating with others, and making a meaningful impact on team success.

• Assist the Director of Operations with oversight of day-to-day administrative and office operations.
• Serve as a resource and point of contact for administrative staff, helping to answer questions, provide guidance, and support team success.
• Help coordinate workflow and priorities to ensure operational needs are met efficiently and effectively.
• Support training and onboarding of new administrative team members and employees.
• Monitor office processes and recommend improvements to enhance efficiency, productivity, and service levels.
• Partner with leadership to implement office initiatives, policies, and operational best practices.
• Foster a collaborative, positive, and customer-focused office culture through effective communication and teamwork.
• Assist with special projects and operational initiatives as assigned by the Director of Operations.
• Help ensure administrative standards, compliance requirements, and office procedures are consistently followed.

"Why Join Our Team?" Section

As our Administrative Assistant & Team Lead, you'll play an essential role in shaping the employee and client experience while helping drive the success of our office operations. You'll have the opportunity to work closely with leadership, support a talented team, and contribute to a positive, collaborative workplace where your ideas, initiative, and leadership make a real difference every day.

Baystate Financial is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employees and applicants are treated with respect and dignity. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

We believe that a diverse workforce strengths our organization and enhances our ability to serve our employees, advisors, clients, and communities. We encourage qualified candidates from all backgrounds to apply.