Admin Support Staff

Behavioral Health Network, Inc.; Holyoke (MA); On-site; USD 24,000 - 35,000; Part time

Benefits offered by this job

Purpose-driven work

Career development

Team culture and HEART values

Stability and history since 1938

Comprehensive benefits

Job summary

Behavioral Health Network (BHN) is seeking an Administrative Support Staff to support Mt. Tom Center for Mental Health & Recovery in Holyoke, MA. The role provides essential administrative help and supports individuals served, staff, and community partners.

You will greet individuals, manage the front desk, schedule appointments, check insurance coverage, and maintain confidential records in a fast-paced behavioral health setting.

Qualifications

• High School Diploma or GED required.
• 6+ months of office experience preferred.
• Strong communication and organizational skills.
• Experience handling confidential information and customer-facing environment preferred.

Responsibilities

• Assist with day-to-day clinical and administrative operations.
• Provide excellent customer service to individuals served.
• Manage front desk, calls, scheduling, and insurance checks.
• Coordinate provider schedules and reminders.
• Process intake paperwork and verify insurance eligibility.
• Maintain clean, organized work areas and respond to inquiries.

Skills

Communication

Organizational skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Email

Word processing

Office systems

Job description

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking a Administrative Support Staff to join team and help advance our mission of empowering people to live healthier, more fulfilling lives. If you are highly organized, detail-oriented, and passionate about helping others, we invite you to join our team as an Administrative Support Staff member that support Mt. Tom Center for Mental Health & Recovery, in Holyoke, MA. In this role, you'll provide vital administrative support that ensures the efficient operation of our behavioral health programs while assisting individuals in accessing critical services.

What You’ll Do:

As an Administrative Support Staff member, you will assist with day-to-day clinical and administrative operations, playing a key role in supporting individuals receiving services, staff, and community partners.

Key Responsibilities:

• Provide excellent customer service, greeting and assisting individuals served in a professional and welcoming manner.
• Manage front desk operations, including phone calls, scheduling, and checking insurance coverage for individuals receiving services.
• Organize and maintain files, ensuring accuracy and compliance with confidentiality regulations.
• Coordinate provider schedules, managing appointments, cancellations, and reminders.
• Process intake paperwork for new individuals served and verify insurance eligibility.
• Maintain a clean and organized work environment, including office and waiting room spaces.
• Support team operations by managing mail, distributing documents, and responding to administrative inquiries.

What We Offer:

• Purpose-Driven Work - Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth - Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture - Join a collaborative workplace guided by our HEART values: Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity - Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits - Generous PTO, 403(b), tuition reimbursement, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work - Work for an organization recognized for creating a positive and engaging employee experience.

What You’ll Bring:

• High School Diploma or GED (required).
• 6+ months of office experience (preferred).
• Strong communication and organizational skills to manage administrative tasks efficiently.
• Basic computer proficiency, including familiarity with email, word processing, and office systems.
• Experience handling confidential information and working in a customer-facing environment (preferred).
• Ability to work in a fast-paced setting and multitask effectively.

We Hire for HEART!

Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.

Tuesday, Wednesday & Thursday 3pm to 7pm

And 2 nd and 4th Saturday of every month 9am to 1pm

Pay: $21.50/hr.

Qualifications

Education

Required

High School Diploma/GED or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.