Administrative Support Specialist, International Center (Spherion)

Santa Fe College; Gainesville (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The International Center at Santa Fe College seeks an Administrative Support Specialist to staff the front desk and handle clerical tasks to ensure daily operations run smoothly. Position is hired through a temp agency partner and assigned to Santa Fe College.

The role supports international students and visitors, answers inquiries, routes calls, and helps coordinate events and student employees. Strong customer service and MS Office skills are essential.

Qualifications

• High School diploma or equivalent and two years of customer service experience.
• Basic computer skills and experience with MS Office, Word, and Excel.
• A criminal background check will be conducted.

Responsibilities

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Assists current and prospective students and visitors by answering inquiries and referring to other departments/offices when needed.
• Oversees opening and closing duties of the International Center.
• Receives and processes departmental paperwork.
• Performs general office clerk duties and errands.
• Maintains supplies inventory and office equipment, such as printers, copiers, scanners, etc.
• Maintains the filing system.
• Creates, maintains, and enters information into databases.
• Assists in organizing and maintaining office common areas.
• Actively learns about immigration regulations and college procedures to help students when the supervisors are not available.
• Assists with coordinating events as necessary.
• Assists with coordination of student employees.
• Supports the different departments in the International Center.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Skills

Customer service

MS Office

Data entry

Education

High School diploma or equivalent

Job description

Compensation

Job Description Summary

This position is being hired through our temp agency partner,Spherion. The candidate selected for this role will be onboardedand employed through Spherion and assigned to Santa FeCollege.

The International Center at Santa Fe College is the hub forinternational students, international visitors, exchange scholars,and study-abroad opportunities. The International Center iscomprised of International Student Services, international StudentSupport and Advising, International Education, and English forAcademic Purposes. The Full-time Administrative Support Specialistwill operate the front desk and perform clerical and administrativesupport duties to ensure successful, daily operation of theInternational Center.

Job Description

Responsibilities and duties include:

• Provides a professional, helpful, and welcoming atmosphere bygreeting, responding to, and directing visitors.
• Accepts, screens, and routes telephone calls concerningactivities and operations of the office, directing inquiries asappropriate and/or providing information.
• Assists current and prospective students and visitors byanswering inquiries and referring to other departments/offices whenneeded.
• Oversees opening and closing duties of the InternationalCenter.
• Receives and processes departmental paperwork.
• Performs general office clerk duties and errands.
• Maintains supplies inventory and office equipment, such asprinters, copiers, scanners, etc.
• Maintains the filing system.
• Creates, maintains, and enters information into databases.
• Assists in organizing and maintaining office common areas.
• Actively learns about immigration regulations and collegeprocedures to help students when the supervisors are notavailable.
• Assists with coordinating events as necessary.
• Assists with coordination of student employees.
• Supports the different departments in the InternationalCenter.
• Provides service excellence through courteous, informed,accessible, and professional engagement.
• Performs other duties as assigned.

Reports to: Coordinator, International Student Services

QUALIFICATIONS

Required: High School diploma or equivalent, and two yearsof customer services experience and/or a combination of educationand experience equal to two (2) years. Basic c omputer skills andexperience with MS Office, Word, and Excel.

Additional Requirements: A criminal background check will beconducted.

Preferred: Competencies in multiple languages, with a strongpreference for Spanish language proficiency. Higher educationexperience.

General Knowledge, Skills, and Abilities:

• Ability to work successfully in a multi-culturalenvironment.
• Adaptability to Change – able to be flexible and supportive,able to assimilate change positively and proactively in rapidgrowth environment.
• Communication – able to effectively communicate in aprofessional, diplomatic, empathetic, and tactful manner usingpreferred method and level as applicable to the job.
• Ethics – able to demonstrate integrity, professionalism,civility, and a high degree of ethics in all job-relatedactions.
• Organization & Time Management – able to plan, schedule,organize, and follow up on tasks related to the job to achievegoals within or ahead of established time frames.
• Relationship Management – able to personally provide high levelof interactive service to others, building relationships andaddressing identified needs.
• Systems & Software - proficient level of knowledge ofMicrosoft Office and/or relevant position software programs
• Team Orientation & Interpersonal – highly motivated teamplayer with ability to develop and maintain collaborativerelationships with all levels within and external to theorganization.

If you are a retiree of the Florida Retirement System (FRS),please check with the FRS on how your current benefits will beaffected if you are re-employed with the State of Florida. Yourcurrent retirement benefits may be canceled, suspended or deemedineligible depending upon the date of yourretirement.

Santa Fe College (SF) is committed to maintaining a work andeducational environment that embraces diversity and where no memberof the college community is excluded from participation in, deniedthe benefits of, or subject to discrimination in any collegeprogram or activity based on: their race, ethnicity, nationalorigin, color, religion, age, disability, sex, pregnancy status,gender identity, sexual orientation, marital status, geneticinformation, political opinions or affiliations, or veteran status.This commitment applies to employees, volunteers, students, and, tothe extent possible, to third parties, applicants for admission,applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns aboutdiscrimination or harassment, including concerns about sexualharassment or sexual violence under Title IX, should be directedto: [e-mail]

Santa Fe College reserves the right to extend deadlines and/or notto offer advertised positions. Preference will be given to eligibleveterans and spouses of veterans.