Administrative Support Specialist, International Center (Spherion)

Santa Fe College; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

The International Center at Santa Fe College seeks a Full-time Administrative Support Specialist to operate the front desk and provide clerical support to ensure the daily success of the International Center. The role welcomes visitors, screens calls, and assists students while maintaining filing systems and databases.

Onboarding is handled through our temp agency partner, with the International Center as the hub for international students and study-abroad opportunities.

Qualifications

• High School diploma or equivalent and two years of customer services experience or equivalent education/experience.
• Basic computer skills and experience with MS Office (Word and Excel).
• Preferred: competencies in multiple languages, strong Spanish language proficiency, higher education experience.

Responsibilities

• Greet, respond to, and direct visitors in a professional, welcoming atmosphere.
• Answer and route telephone calls; provide information and referrals as needed.
• Assist current and prospective students and visitors with inquiries and referrals to other departments.
• Oversee opening and closing duties of the International Center.
• Process departmental paperwork and perform general office clerk duties and errands.
• Maintain office supplies, equipment, and filing systems.
• Create, maintain, and enter information into databases.
• Organize common areas and assist with events and student employee coordination.
• Learn immigration regulations and college procedures to assist students when supervisors are unavailable.
• Support various International Center departments and provide service excellence.

Skills

Customer service

MS Office

Administrative support

Education

High School diploma or equivalent

Tools

MS Word

MS Excel

Office Suite

Job description

Compensation Job Description Summary This position is being hired through our temp agency partner, Spherion. The candidate selected for this role will be onboarded and employed through Spherion and assigned to Santa Fe College. The International Center at Santa Fe College is the hub for international students, international visitors, exchange scholars, and study-abroad opportunities.

The International Center is comprised of International Student Services, international Student Support and Advising, International Education, and English for Academic Purposes.

The Full-time Administrative Support Specialist will operate the front desk and perform clerical and administrative support duties to ensure successful, daily operation of the International Center.

Job Description Responsibilities

• Provides a professional, helpful, and welcoming atmosphere by greeting, responding to, and directing visitors.
• Accepts, screens, and routes telephone calls concerning activities and operations of the office, directing inquiries as appropriate and/or providing information.
• Assists current and prospective students and visitors by answering inquiries and referring to other departments/offices when needed.
• Oversees opening and closing duties of the International Center.
• Receives and processes departmental paperwork.
• Performs general office clerk duties and errands.
• Maintains supplies inventory and office equipment, such as printers, copiers, scanners, etc.
• Maintains the filing system.
• Creates, maintains, and enters information into databases.
• Assists in organizing and maintaining office common areas.
• Actively learns about immigration regulations and college procedures to help students when the supervisors are not available.
• Assists with coordinating events as necessary.
• Assists with coordination of student employees.
• Supports the different departments in the International Center.
• Provides service excellence through courteous, informed, accessible, and professional engagement.
• Performs other duties as assigned.

Reports to: Coordinator, International Student Services.

QUALIFICATIONS Required

• High School diploma or equivalent, and two years of customer services experience and/or a combination of education and experience equal to two (2) years.
• Basic computer skills and experience with MS Office, Word, and Excel.

Additional Requirements

• A criminal background check will be conducted. Preferred: Competencies in multiple languages, with a strong preference for Spanish language proficiency. Higher education experience.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.
• Adaptability to Change – able to be flexible and supportive, able to assimilate change positively and proactively in rapid growth environment.
• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.
• Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo

Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: [e-mail]

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

Santa Fe College (SF) has been recognized as one of the top-rated community colleges in the United States.

Santa Fe College is a comprehensive public college that offers a range of bachelor’s degrees, Associate in Arts, Associate in Science and Associate in Applied Science degree options, as well as Certificate and Non-Degree programs.

Santa Fe College is a student-centered institution with a commitment to open access, academic excellence, and cultural and ethnic diversity.

A high quality of life, temperate climate, proximity to the University of Florida, diverse cultural events, and plentiful recreational opportunities make SF and Gainesville an ideal community to work and live.