Administrative Support Specialist II

Virginia-Department-of-Social-Service; King George (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Office Associate II is the full performance level in the Office Associate occupational group. Employees perform a wide range of office support activities and may work alone or with others, following established practices and procedures.

Responsibilities include greeting callers and visitors, filing, typing, mail processing, data entry, and maintaining agency records. A high school diploma with related clerical experience is required; the position emphasizes accuracy, organization, and effective

Qualifications

• High school diploma supplemented with related clerical or administrative experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Responsibilities

• Answers phones, provides information, and refers caller to appropriate staff or community resource.
• Greets visitors/customers, provides information, answers questions related to the operations of the agency and makes referrals to appropriate staff or community resource.
• Posts a variety of routine information and data to keep agency records.
• Sets-up, organizes files, purges records, and maintains filing systems.
• Types correspondence, memos, reports and/or forms from rough drafts, clear copies, notes or recordings.
• Logs statistical or fiscal data in a variant of formats and generates reports.
• Collects and distributes information such as broadcasts, mail, and faxes.
• Researches customer activity in mainframe and local computer applications.
• Runs mail using mail processor.
• Receives, sorts, and distributes mail to the appropriate party; and
• Uses computer and office equipment to input, retrieve, verify, scan, and research information.

Skills

PC proficiency

Office software

Calculator use

Multitasking

Education

High school diploma or equivalent

Tools

Mainframe applications

Job description

Office Associate II is the full performance level in the Office Associate occupational group. Employees perform a wide range of office support activities and may work alone or with others, following established practices and procedures.

Responsibilities include greeting callers and visitors, filing, typing, mail processing, data entry, and maintaining agency records. A high school diploma with related clerical experience is required; the position emphasizes accuracy, organization, and effective