Administrative Support Specialist – CRM & ERP

Harmar Mobility LLC; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Harmar Mobility LLC is seeking a Veterans Administration Support Rep to support installers, customers, and internal teams nationwide. The role emphasizes processing invoices, purchase orders, and follow-ups on installations and confirmations.

The position requires strong communication, CRM/ERP familiarity, and teamwork in a fast-paced environment to ensure high service levels and continuous improvement across the organization.

Qualifications

• Prior Customer Service and/or Administrative Assistant experience.
• Familiar with Salesforce or some type of Customer Relationship Management Program (CRM).
• Familiar with Syspro or some type of Enterprise Resource Planning system (ERP).
• Excellent communication skills, both verbal and written.
• High performance team oriented environment.
• Foster and promote a culture of continuous improvement.
• Ability to interface effectively and positively with all members of the organization, suppliers and customers.

Responsibilities

• Process invoices from Installers through Syspro.
• Process internal purchase orders through Salesforce.
• Follow up on pending installation appointments with installers.
• Follow up on installation completion confirmations with customers.
• Respond to phone or email inquiries from VA Purchasing Agents, installers, customers, and Internal sales team.
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing work tasks.
• Knowledge of principles and processes for providing customer service and/or technical support.

Skills

Customer service

Communication

CRM familiarity

ERP familiarity

Teamwork

Self-starter

Detail oriented

Multitasking

Tools

Salesforce

Syspro

Job description

Harmar Mobility LLC is seeking a Veterans Administration Support Rep to support installers, customers, and internal teams nationwide. The role emphasizes processing invoices, purchase orders, and follow-ups on installations and confirmations.

The position requires strong communication, CRM/ERP familiarity, and teamwork in a fast-paced environment to ensure high service levels and continuous improvement across the organization.