Customer Experience Representative

Harmar Mobility LLC; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Harmar Mobility LLC in Sarasota, FL is seeking a Customer Experience Representative to deliver world-class service in our growing Contact Center. Work hours span 8-hr shifts Mon–Fri, with rotating Saturdays, assisting veterans, seniors, and mobility customers by answering questions, guiding product choices, and scheduling evaluations and repairs.

You will consult customers about our accessibility products, provide empathetic support, and coordinate with dealers and installers to ensure smooth

Qualifications

• 1–2 years of customer service, administrative, or contact center experience preferred.
• Must be computer literate and familiar with Microsoft Word, Excel, and Outlook.

Responsibilities

• Advise and assist customers with pre-sale and post-sale inquiries.
• Set appointments for home evaluations and repairs.
• Communicate with dealers and product installers.
• Route incoming calls and emails to the correct internal destination.
• Maintain a patient, courteous, and positive attitude with customers.
• Manage multi-channel inquiries through to resolution.

Skills

Active listening

Communication

Documentation

Time management

Customer service

MS Office

Tools

MS Office

Job description

Customer Experience Representative

Harmar Mobility LLC SARASOTA, Florida, United States

About this position

Want a fulfilling job while working for a Great Place to Work certified company? Looking for opportunities to grow in your position and enhance your craft? Do you enjoy working with a team, where your opinions and ideas are strongly valued? Lift your life by joining Harmar Mobility, where our purpose is to lift lives within our team, among our network of dealers, and in our communities across the nation. We manufacture mobility device lifts for vehicles and accessibility products to help those with mobility difficulties enjoy their independence and continue to make meaningful memories, whether they’re at home or on the road.

To maintain a positive, inclusive, and productive environment, Harmar Mobility has established six Core Values: Team Player, Gets Stuff Done, Can-do Attitude, Genuinely Cares, Does the Right Thing, and Embraces Inclusion. Feel as though you align with our core values? We’d love to hear from you!

Harmar Mobility is looking for a full time Customer Experience Representative to provide a world-class experience with each customer interaction in our growing Contact Center headquartered in Sarasota, Florida. We work 8-hour shifts Monday to Friday from 8 am to 8 pm EST. Shifts are 8 am-5pm, 9 am-6 pm, 10 am-7 pm, and 11 am-8 pm, with rotating on-call Saturdays. This is an exciting opportunity to shape our customer’s experience! Proudly assist veterans, seniors, and all who need to manage their home access and mobility challenges in a patient and empathetic manner. Answer customer’s questions about our products, availability, and functionality. Consult and recommend products based on customer’s needs—appointment setting for product evaluations and repairs.

Harmar Mobility is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, or veteran status

Requirements

Help families, veterans and people with mobility challenges live more independently.

No mobility industry experience required. We train you.

• Advise and consult customers with pre-sale and post-sale inquiries.
• Appointment setting for home evaluations and repairs.
• Communicate with our dealers and product installers.
• Handling and correctly routing incoming calls and e-mails to the appropriate internal destination.
• Talking directly to customers and conveying a patient, courteous, and positive attitude.
• Manage multi-channel customer inquiries and requests through to resolution.

Required Experience

• 1 to 2 years previous customer service, administrative, or Contact Center experience, preferred.
• Must be computer literate and be familiar with Microsoft Office software, including Word, Excel, and Outlook.

Required Skills

• Knowledge of principles and methods for promoting and selling products or services. This includes product knowledge and soft sales techniques.
• Active listening skills and ability to ask qualifying questions.
• Communicate with others to convey information effectively.
• Must be highly organized with attention to detail, time management, and customer relationship best practices.
• Balance customer relationship building and timely completion of inquiries with excellent documentation and communication.
• Must speak clearly and enunciate.
• Ability to speak with our customers in a patient and empathetic manner.
• Excellent verbal and written communication.