Customer Experience Specialist - Mobility Devices

Harmar Mobility LLC; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Harmar Mobility LLC in Sarasota, FL is seeking a Customer Experience Representative to deliver world-class service in our growing Contact Center. Work hours span 8-hr shifts Mon–Fri, with rotating Saturdays, assisting veterans, seniors, and mobility customers by answering questions, guiding product choices, and scheduling evaluations and repairs.

You will consult customers about our accessibility products, provide empathetic support, and coordinate with dealers and installers to ensure smooth

Qualifications

• 1–2 years of customer service, administrative, or contact center experience preferred.
• Must be computer literate and familiar with Microsoft Word, Excel, and Outlook.

Responsibilities

• Advise and assist customers with pre-sale and post-sale inquiries.
• Set appointments for home evaluations and repairs.
• Communicate with dealers and product installers.
• Route incoming calls and emails to the correct internal destination.
• Maintain a patient, courteous, and positive attitude with customers.
• Manage multi-channel inquiries through to resolution.

Skills

Active listening

Communication

Documentation

Time management

Customer service

MS Office

Tools

MS Office

Job description

Harmar Mobility LLC in Sarasota, FL is seeking a Customer Experience Representative to deliver world-class service in our growing Contact Center. Work hours span 8-hr shifts Mon–Fri, with rotating Saturdays, assisting veterans, seniors, and mobility customers by answering questions, guiding product choices, and scheduling evaluations and repairs.

You will consult customers about our accessibility products, provide empathetic support, and coordinate with dealers and installers to ensure smooth