Administrative Support Specialist - 201

University of North Carolina Pembroke; Pembroke (NC); On-site; USD 37,000 - 43,000; Full time

Job summary

The Administrative Support Specialist (Conferral Specialist) at University of North Carolina Pembroke will assist with degree audit, conferral and graduation processes, including substitutions, waivers and grade replacements. This role also supports transcripts, transcript evaluation, and enrollment verifications while handling inquiries from students and staff.

Primary duties include coordinating commencement tasks, scheduling, and ensuring accurate, confidential records.

Qualifications

• Bachelor's degree required and at least 1 year of office administration experience or equivalent.
• Demonstrated commitment to customer service and accuracy.
• Ability to manage multiple tasks in a high-volume office environment.

Responsibilities

• Assist with degree audit, conferral and graduation processes including substitutions and waivers.
• Handle inquiries from students, staff and faculty via phone, email and walk-ins.
• Support transcripts, degree verifications, and enrollment processes.
• Prepare and organize commencement activities and related tasks.
• Maintain confidential records and ensure data accuracy.

Skills

Active listening

Critical thinking

Verbal and written communication

MS Office

Team-member attitude

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Administrative Support Specialist - 201

Position Details

• Division: Academic Affairs
• Department: Registrar's Office
• Working Title: Conferral Specialist
• Vacancy Type: Probationary Permanent Full Time
• Min T/E Requirements: High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
• FTE: 1.0
• Position Overall Competency Level: J
• Recruitment Range: $37,485 - $42,630
• Anticipated Hiring Range: $42,630
• Position #: 201
• FLSA Status: Non-Exempt
• Months per year: 12
• Work Schedule =e.g. 8-500: 8:00 a.m. - 5:00 p.m.
• Work Schedule Type: Monday - Friday
• Is this a grant funded position?: No
• If yes, please indicate the end date of the grant.(if applicable): N/A
• Primary Purpose of Organization Unit: Focusing on Technology, Compliance, and Quality, the Registrar's Office connects students, faculty, and staff with approved policies, procedures, and processes to maintain timely and accurate academic records and curriculum. We balance best practices with forward thinking and new technologies to provide quality and compliant services to students, faculty, staff, and the community.
• Primary Purpose of Position: The Administrative Support Specialist (Conferral Specialist) assists with the execution of various cross-functional aspects of registration, student records, and customer service to the UNCP community. The Conferral Specialist has an integral role in degree audit, conferral and graduation processes for each student, including applicable course substitutions, waivers, and grade replacements. This position will also support the major office processes of send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, address change, name change, degree/enrollment verifications, room scheduling, readmission, and more. This position interacts with a broad range of campus partners to support students. The Conferral Specialist is responsible for answering and addressing/directing incoming calls to the Registrar phone lines, emails to the Registrar inboxes, and walk-ins.

Job Description

Duties and Tasks:

• Partner with the Lead Conferral Specialist to audit degree progress for final graduation clearance. Process degree conferral and graduation applications. Communicate eligibility requirements with students and advisors. Apply degree audit exceptions, including course substitution, grade replacement, and waiver requests. Monitor accuracy of degree audit system. Issue diplomas. Organize and execute commencement ceremony tasks, e.g. list of participants, grad finale, honor cords, tickets, student check-in, etc.
• Professionally and clearly communicate when answering several phone lines, email boxes, and face-to-face inquiries from students, staff, faculty and other constituents; accurately advise to relevant policies, processes and resources; evaluate facts to troubleshoot issues.
• Provide support to Registrar Office functions as needed, including send/receive transcripts, transcript evaluation, drop/add/withdraw courses, major change, course overload, course repeat, address change, name change, degree/enrollment verifications, room scheduling, readmission, etc.
• Process mail and scan documents into corresponding student files.
• Contribute to the creation of the annual academic catalog and update standard operating process documents.
• Contribute to the success of official events, including, but not limited to commencement and new student orientation, which may occur in evenings and weekends.
• Perform other duties as assigned.

Management Preference

Bachelor's degree required and minimum one (1) year of office administration experience; or any equivalent combination of education, training and experience.

Skills & Abilities:

• Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of the university.
• Dedication to customer satisfaction by providing quality, timely and accurate services.
• Skills in active listening, critical thinking, verbal and written communication.
• Ability to work with diverse populations and build relationships in a team environment.
• Analyze and evaluate a situation to address/route appropriately.
• Ability to handle multiple work unit priorities and projects independently.
• Ability to work with organization, accuracy and diligence.
• Ability to multi-task and prioritize competing deadlines in a high-volume, fast-paced environment and to switch between tasks if required.
• Ability to maintain confidentiality and compliance.
• Ability to adapt, change and learn new procedures.
• Skill in the operation of a variety of office machines including, personal computers, telephones and copiers, filing and recordkeeping, English composition, grammar, spelling and punctuation and basic math.
• Proficiency in MS Office and other related programs and ability to assimilate to new technologies quickly.
• Knowledge of common higher education standards, policies and procedures.
• Student Information System experience preferred.

Special Instructions

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process. UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Posting Information

• Job Opening Date: 09/22/2026
• Job Closing Date: 10/07/2026
• Posting Category: Administrative Support
• Posting Number: SPA00758
• Quick Link to Posting: https://jobs.uncp.edu/postings/13715