Administrative Support Specialist

MaineGuide; Portland (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

The Maine State Government’s Workers’ Compensation Board (Portland Advocate Division) seeks an Office Assistant I/II/Associate I to provide essential clerical support, operate office equipment, and apply standard procedures in a dynamic government setting.

This role emphasizes independence, accurate reporting, and effective communication with visitors, referrals, and internal teams while upholding security and confidentiality. Training opportunities accompany a competitive benefits package.

Qualifications

• Experience in modern office practices and varied clerical tasks.
• Ability to make independent decisions per standard procedures.
• Knowledge of graphics, illustration and publication basics.

Responsibilities

• Complies with state policies including security and confidentiality for state business purposes.
• Create and use varied correspondence formats and compose standard business correspondence.
• Develop and use computerized formats/graphics for forms, pamphlets, graphs, charts, tables, and maps.
• Examine documents, determine facts, detect errors, and take action as authorized.
• Perform routine secretarial duties.
• Coordinate and assist with trainings for support staff.
• Write regular and/or periodic reports.
• Track incoming referrals from regional offices and legal documents.
• Receive and greet visitors and determine customer needs.
• Assist with technical troubleshooting.
• Explain and interpret applicable rules/codes to routine cases.
• Develop standard work procedures within guidelines.

Skills

Office software

Secretarial duties

Presentations

Graphics/publication basics

Customer service

Troubleshooting basics

Office organization

Education

Office Assistant I/II/Associate I

Tools

Graphics equipment

Office hardware

Job description

The Maine State Government’s Workers’ Compensation Board (Portland Advocate Division) seeks an Office Assistant I/II/Associate I to provide essential clerical support, operate office equipment, and apply standard procedures in a dynamic government setting.

This role emphasizes independence, accurate reporting, and effective communication with visitors, referrals, and internal teams while upholding security and confidentiality. Training opportunities accompany a competitive benefits package.