Administrative Support Specialist

Humanscale; Buxton (ND); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking an Administrative Support Specialist to enhance operations and support key personnel in a hybrid work environment. This role involves managing daily tasks, improving internal processes, and collaborating with various departments. Ideal candidates will possess strong communication skills, organizational abilities, and a proactive approach to problem-solving. With a focus on efficiency and service quality, this position offers a dynamic opportunity to contribute to a forward-thinking organization that values employee growth and collaboration. Join a team that prioritizes excellence and innovation in the ergonomics and furniture industry.

Benefits

Medical, Dental, and Vision Insurance

HSA, FSA Options

Commuter Benefits

Employee Assistance Programs

401(k) Plan with Employer Matching

Paid Time Off

Maternity Leave

Employee Discounts

Discounts on Medical Services

Pet Insurance

Qualifications

• Excellent verbal and written communication skills essential for this role.
• Strong organizational skills and ability to prioritize tasks effectively.

Responsibilities

• Assist in daily operations and account management for the Senior Program Administrator.
• Support virtual ergonomics certification programs and manage client communications.

Skills

Verbal Communication

Written Communication

Problem Solving

Organizational Skills

Collaboration

Adaptability to New Technologies

Education

Bachelor's Degree

Equivalent Experience

Tools

Microsoft Office Suite

Adobe Creative Suite

Job description

The Administrative Support Specialist plays a vital role in providing comprehensive administrative support to the Senior Program Administrator and Ergonomists. This position ensures the smooth operation of daily activities, manages key account tasks, and improves internal processes. The role is hybrid, requiring presence in the office 3 days per week.

Responsibilities

1. Assist the Senior Program Administrator and Ergonomists with daily operations and account management tasks.
2. Maintain activity trackers, manage employee communications, and support the preparation and review of client reports and order forms.
3. Support virtual ergonomics certification programs, including handling new registrations, renewals, and updating events on the Humanscale website.
4. Contribute to marketing efforts by updating customer databases and managing digital marketing platforms.
5. Work with consulting staff to enhance internal procedures for better efficiency and service quality.
6. Coordinate with departments such as accounting, customer care, and marketing to resolve billing issues and facilitate collaboration.

Qualifications

• Excellent verbal and written communication skills
• Quick learner and problem solver, capable of working independently
• Ability to navigate ambiguous situations and determine appropriate solutions
• Strong organizational and prioritization skills
• Demonstrated ability to collaborate effectively to achieve goals
• Willingness to learn new technologies rapidly and manage change
• Bachelor’s degree or equivalent experience
• Experience in ergonomics or furniture industry is a plus

Computer Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Knowledge of Adobe Creative Suite is advantageous

Benefits include:

• Medical, Dental, and Vision insurance
• HSA, FSA options, and commuter benefits
• Discounts on medical services and other ancillary benefits
• Insurance options including accident, critical illness, hospital, life, and AD&D
• Employee assistance programs, pet insurance, and employee discounts
• 401(k) plan with employer matching (pre-tax and Roth), fully vested
• Paid time off including 15 PTO days, approximately 10 holidays, and maternity leave