NetSuite Senior Support Specialist

Citrin Cooperman; Buxton (ND); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is looking for a highly effective NetSuite Support Specialist to join their remote team. This full-time role offers the opportunity to leverage your technical expertise and problem-solving skills while providing exceptional support to clients. You will be responsible for troubleshooting issues, managing support requests, and training users on NetSuite applications. The ideal candidate will possess strong communication skills and a balanced knowledge of both functional and technical aspects of NetSuite. Join a dynamic team committed to delivering practical solutions and advancing your career in a supportive environment.

Qualifications

• 2-4+ years of experience with NetSuite in support or consulting roles.
• Ability to analyze middleware logs and manage projects independently.

Responsibilities

• Respond to support requests and manage open cases to resolution.
• Troubleshoot issues in NetSuite and perform system testing.

Skills

NetSuite Support

Help Desk Experience

Communication Skills

Project Management

Troubleshooting

Education

Bachelor’s degree in Computer Science

NetSuite Certifications

Tools

NetSuite

Celigo

Boomi

Avalara

Concur

BILL

RF Smart

Job description

This year, we were rated among the top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems. At Citrin Cooperman, we offer you the flexibility to advance your career while maintaining focus on what matters to you.

Position Description

We are seeking a highly effective NetSuite Support Specialist to join our NetSuite team remotely on a full-time basis. This role involves utilizing best practices to respond to and resolve support requests from clients. Additionally, the candidate will identify and route consulting or development requests to the appropriate team members. The ideal candidate must possess strong written and oral communication skills, be highly organized, capable of multitasking and managing projects, and have prior help desk experience. A balanced knowledge of both functional and technical skills, along with the ability to train users, is essential.

1. Respond to support requests within the contracted response time.
2. Track and manage open cases to resolution within the ticketing system.
3. Troubleshoot issues in NetSuite and related products.
4. Interact with NetSuite Support as needed.
5. Gather client requirements and document functional specifications.
6. Perform system testing and end-user training.
7. Troubleshoot and support NetSuite applications and add-ons.
8. Complete project tasks on time and within budget.
9. Understand inventory, distribution, and manufacturing concepts.

Qualifications

• 2-4+ years of experience working with NetSuite in support or consulting roles.
• At least one year of experience in a help desk role.
• SuiteFoundation Certification (required).
• NetSuite Administrator Certification (required).
• Understanding of basic ERP modules including core financials, distribution, and OneWorld; manufacturing experience preferred.
• Knowledge of business processes such as Order to Cash, Procure to Pay, Fixed Assets, Record to Report, SuiteBilling, Revenue Management / ARM.
• Experience with NetSuite SuiteFlow & Advanced Approvals (preferred).
• Experience supporting integrated applications like Banking/ACH, Avalara, Concur, BILL, RF Smart, etc.
• Ability to analyze middleware logs (e.g., Celigo, Boomi).
• Ability to manage projects independently and deliverables with minimal guidance.
• Excellent communication skills, professionalism, and adaptability.

Education

• Bachelor’s degree in Computer Science, Engineering, MIS, Accounting, or equivalent (preferred).
• NetSuite certifications as listed in qualifications.

About Citrin Cooperman: Citrin Cooperman is one of the nation's largest professional services firms. Since 1979, we have been helping companies and high-net-worth individuals find practical, actionable solutions to meet their short-term needs and long-term objectives. Our clients span various industries and leverage a comprehensive suite of services. Citrin Cooperman & Company, LLP, a licensed CPA firm providing attest services, and Citrin Cooperman Advisors LLC, offering business advisory and non-attest services, operate as an independent practice structure under the AICPA’s Code of Professional Conduct, regulations, and standards. Our team includes over 450 partners and 2,500 professionals. Learn more about Citrin Cooperman here:

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