Administrative Support Specialist

Care Plus NJ, Inc.; Bloomfield (NJ); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health & Dental Coverage

Generous Vacation & Sick Time

401K Plan

Tuition Reimbursement

Employee Discounts

Life & AD&D; STD & LTD

Job summary

CarePlus New Jersey seeks an Administrative Support Specialist to join our team. You will assist management and staff with clerical tasks, engage clients face-to-face, and help connect them to services within a nonprofit, behavioral health setting.

In this entry-level role you’ll learn operational aspects of a nonprofit and a Certified Community Behavioral Health Clinic while supporting multiple departments and prescribers. Training provided.

Qualifications

• High School diploma (HSD) or GED.
• 6 months to two years receptionist experience in the medical or mental health field.
• Medical insurance verification experience required.
• Valid Driver's license and insurability by agency's auto insurance.

Responsibilities

• Greet walk-ins and schedule appointments (in person or telehealth).
• Verify, review, and update demographic and insurance information in the EHR.
• Knowledge of insurance benefits and coverage; familiarity with verification systems is a plus.
• Verify insurance benefits and eligibility.
• Upload benefits in the agency EHR.
• Collect payments at service time or past balances, virtually or in person.
• Answer phones and provide routine information in a positive, friendly manner.
• Schedule appointments and send confirmations/reminders.
• Present information effectively in one-on-one and small group settings.

Skills

Receptionist experience

Customer service

Phone etiquette

Education

High School diploma or GED

Tools

Evolv NX

MyAbility

Navinet

NJMMIS

Job description

Location: Rotating between our 5 locations: Paramus, Fairlawn, Bloomfield, Rochelle Park 1st and 5th. Schedules rotate on a quarterly basis.

On-site M-F:

• 3rd Shift: 1:30 pm - 9:30 pm

*Please note that these shifts will vary based on location

What We Offer:

• Health and Dental Coverage
• Generous Vacation, Personal, and Sick Time
• Competitive Hourly Wages and Premium Holiday Compensation
• 401K Plan and Tuition Reimbursement
• Employee Discount and Rewards Program
• Life & AD&D insurance; STD & LTD coverage

Note: That's not all! We have even more benefits available. Our recruiting team will provide you with more information as you continue with your interview process. Benefit eligibility is based on the specific requirements and criteria of each plan.

Job Summary:

As an Administrative Support Specialist, you will work underneath the office manager and with a team to provide administrative and clerical support to management, departments, staff, and clients. In this entry-level role, you will have the benefit of working face-to-face with our clients and linking them to services to help them in their journey. Additionally, you will gain operational knowledge of a Non-profit and a Certified Community Behavioral Health Clinic in your work with our various departments, prescribers, mental health and substance use providers.

What You Will Do:

• Serve as greeter for walk-ins or scheduled face-to-face or telehealth appointments
• Verify, review, and update demographic and insurance information in the agency electronic health record
• General knowledge of all insurance benefits and coverage, as well as Patient Verification Systems - Evolv NX, MyAbility, Navinet, NJMMIS is a plus.
• Verify insurance benefits and eligibility.
• Upload benefits in the agency Electronic Health Record
• Collect payment at the time of service and/or collect past balances from the client, virtually or in-person.
• Answer the telephone and provide routine information. Assist clients (over the phone and in-person) by communicating in a positive, friendly and professional manner.
• Schedule appointments, conduct appointment confirmations/reminders.
• Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

What We Are Looking For:

• High School diploma (HSD) or General Education Degree (GED)
• 6 months to two years receptionist experience in the medical or mental health field
• Medical insurance verification experience required
• Valid Driver's license required and must be insurable by agency's automobile insurance.

Studies have shown that women, communities of color, and historically underrepresented individuals are less likely to apply to jobs unless they meet all the qualifications. At CarePlus NJ Inc, we are committed to building a workforce that is representative of all members of our community.

Who Are We?

CarePlus New Jersey has been-and continues to be-a leader in mental health and a pioneer in integrated care in Northern New Jersey for more than 45 years. CarePlus strives for excellence in mental health, addiction recovery, and community-based services. Our goal is to offer affordable, accessible, and holistic-centered care that empowers individuals to reach their full potential and enhance their quality of life.

Care Plus follows Title VII of the Civil Rights Act of 1964, et seq and NJ Law Against Discrimination. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by Federal and State laws.