Remote Based Bilingual Patient Advocate

Elevate Patient Financial Solutions®; United States; A distancia; USD 52.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

401K (100% match for the first 3% & 50

2 Floating holidays

1 Elevate Day (floating holiday)

Pet Insurance

Employee referral bonus program

Teamwork and growth opportunities

Descripción de la vacante

Elevate Patient Financial Solutions is seeking a Remote Based Bilingual Patient Advocate. This full-time, 100% remote role follows a Monday–Friday schedule aligned to PST/CST time zones. The advocate guides uninsured hospital patients through Medicaid and financial assistance processes.

You will interact by phone, document cases accurately, and collaborate with hospital staff while ensuring HIPAA compliance. A bilingual (Spanish-English) capability is essential.

Formación

• High School Diploma or GED preferred.
• Prior hospital experience preferred.
• Fluent in Spanish and English.
• Remote work with HIPAA/PHI compliance.

Responsabilidades

• Screen uninsured patients for Medicaid/financial assistance eligibility.
• Complete applications and follow through until approved.
• Document cases accurately in ElevatePFS and hospital systems.
• Provide exceptional customer service at all times.
• Collaborate with hospital staff and case managers.
• Handle inbound/outbound calls and track enrollment paperwork.

Conocimientos

Bilingual Spanish-English

Educación

High School Diploma or GED

Herramientas

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Remote Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is 100% remote, with a Monday-Friday schedule from Monday - Friday 8:30AM-5PM PST / 10:30AM-7PM CST.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Remote Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This remote based role places you at the heart of patient financial advocacy—speaking with individuals over the phone, to guide them through the process of identifying eligibility and applying for financial assistance. Your involvement and empathy make a real difference during some of life’s most vulnerable moments.

Essential Duties And Responsibilities

• Screen uninsured hospital patients in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both ElevatePFS and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, financial counselors through Teams Meetings, ongoing conversations, and written communications.
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Conduct in-person community visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• All other duties as assigned.

Qualifications And Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.
• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Exemplary critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms for up to 8 hours per day
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
• Ability to multitask
• Ability to function in a fast-paced environment
• Employees working in a remote-based environment are required to have a designated workspace that meets the requirements outlined in our Remote Work policy. This includes the ability to interact with patients, Client contacts, case managers, and financial counselors confidentially while meeting HIPAA and PHI requirements.
• Remote and Hybrid positions require home internet connections that meet the company’s upload and download speed criteria.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer